Provides basic troubleshooting, repair and maintenance for computer equipment (e.g. microcomputers, disk drives, and laser printers) and may assist with testing personal computers and peripherals on a network to diagnose, hardware versus software problems.
Acts as a customer liaison for the computing operation, communicating, resolving, and/or initiating the resolution of problems and concerns.
Answer and direct phone calls.
Maintain contact lists.
Maintain supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
Reply to email, telephone or face to face inquiries.
Resolve administrative problems.