IBEX Global – A TRG Company Required Pashto Phone Banking Officer

Full Time
  • Post Date: June 5, 2018
Job Description
  • Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
  • Keep records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  • Follow up to ensure that appropriate actions were taken on customers’ requests.
  • Refer unresolved customer grievances or special requests to designated departments for further investigation.

Job Specification

  • Banking & Finance knowledge (basic level)
  • Proficient with MS Office particularly MS Excel (Spreadsheet)
  • Must be flexible to work in shifts
  • Good Pashto and Urdu communication skills