Spearas, Oman Required IT Support Specialist

Full Time
  • Post Date: July 19, 2018
  • Apply Before: October 18, 2018
Job Description
  • Provide IT support across all company “MICO” locations
  • Provide proactive rather than reactive services
  • Comply with all established process and procedures
  • Serve as first point of contact for all IT issues through IT call center within define SLA.
  • Perform end users support for all IT related issues within a defined SLA
  • Prepare and deploy new computers, new mobile phones and install applications using the existing imaging and packaged applications processes
  • Provide virus monitoring, remediation, and OS/application patching support
  • Provide end users training
  • Capable of installing and commissioning print/scan devices on file and print servers per established process and procedures Perform preventative maintenance on all IT hardware to include printers, projectors, VTC, and phones
  • Maintain and control IT equipment inventories
  • Configure and maintain new hardware for end users
  • Ensure proper logging and tracking of user problems using the established IT ticketing systems
  • Maintain documentation for IT equipment, spares, and configurations
  • Participate in the 24/7 off-hours rotational emergency support while in the office shift
  • Provide 24/7 IT support for the MICO fields while on the rotational shift
  • Monitor all IT systems in the field for availability and health
  • Perform field infrastructure maintenance on regular basis
  • Track IT equipment warranty status

Job Specification

  • Bachelor degree in Computer Science, Engineering or related fields with 4+ Years of relevant experience or diploma in the related field with 6+ years of relevant experience in supporting PCs/user support in medium to large corporations
  • Demonstrated 4 years of experience working in oil and gas industry supporting critical operations
  • Excellent computer skills and hands-on experience with Microsoft Windows Operating systems and Office software products
  • Good problem-solving techniques and conflict resolution, proven training in this area required or should be attended after
  • Excellent customer service skills
  • Strong communication and organization skills and the ability to work efficiently in a team environment with minimum supervision and customer service focus
  • Strong written and verbal communications skills (English)
  • Basic understanding of imaging, internet, telecommunications, and graphics software
  • Ability to work on rotation is required
  • Positive attitude and willing to undertake all kinds of responsibility related to job profile
  • Valid Omani driver’s license and travel to interior locations will be required.