Call Center Agents - Fresh Jobs in Pakistan

Karachi, Pakistan 10,000 - 19,000 PKR

Job Description

Job Description

Scope

The role of a customer support travel consultant is to provide travel consulting services to customers of Sastaticket.pk. Some of the main duties of travel consultants include organizing flights, trains, and accommodation for a trip. Work on the best possible solution for the traveler, to include finding cheapest itineraries, and secure customer satisfaction for future services

 

Primary Responsibilities

Provide and maintain a high level of travel consulting service to customers

Drive to achieve expected transactions as per Key Performance Indicators (KPI)

Process and complete travel requirements (make a reservation in accordance with the initial inquiry, to ticket issue and file completion with invoice) as requested by customers. This covers all aspects of booking, changing, cancellation and/or refunding of air travel, hotel accommodation, car hire, insurance, visa, etc.

Raise Service Alert Advices and inform your direct report manager to ensure prompt resolution.

Complete all tasks assigned in accordance with Express Air Ltd. Policy and Procedure manual

Ensure service queues are monitored and worked at regular intervals during business days and are clear by end of shift.

Provide and maintain a high level of service.

Perform in a pro-active manner (examples):

Displaying initiative and ownership

Providing relevant accurate information in a timely manner without being prompted.

Remain updated on all aspects of travel through regular attendance at product seminars and workshops including team meetings sessions and other job-related training.

Daily Sales Report in accordance with procedures at the end of shift.

Job Specification

Skills & Abilities Required:

Fluent in Urdu and English: Written and Oral

Computer knowledge: Microsoft Word, Excel, Outlook

Flexibility to work in the morning, evening, or night shifts (night shift for males only).

Call center experience preferred.

Excellent organization and communication skills


Similar Jobs

Customer Service Representative Divergent Solutions  Rawalpindi

Looking for fresh and experience agent for Solar Project, working with us can help you earn upto 50k or more depending upon your calliber as we have best incentive plans. Person should be able...

View similar Jobs of Marketing, Sales and Service
Franchise Service Executive Jazz - Mobilink Pakistan  Dir lower  

Job Description What is a Franchise Service Executive? The Franchise Service Executive works closely with the franchise team to improve customer experience and uplift the franchise...

View similar Jobs of Marketing, Sales and Service
Area Sales Head Telenor Pakistan  Muzaffarabad  

Job Description Why should you join Telenor? At Telenor Pakistan, we give you the opportunity to become a skilled professional in your chosen field of interest. Being rated as the top...

View similar Jobs of Marketing, Sales and Service
Franchise Service Executive Jazz - Mobilink Pakistan  Dera ismail khan  

Job Description What is a Franchise Service Executive? The Franchise Service Executive works closely with the franchise team to improve customer experience and uplift the franchise...

View similar Jobs of Marketing, Sales and Service
Area Sales Head Telenor Pakistan  Swat  

Job Description Why should you join Telenor? At Telenor Pakistan, we give you the opportunity to become a skilled professional in your chosen field of interest. Being rated as the top...

View similar Jobs of Marketing, Sales and Service
Franchise Service Executive Jazz - Mobilink Pakistan  Mirpur  

Job Description What is a Franchise Service Executive? The Franchise Service Executive works closely with the franchise team to improve customer experience and uplift the franchise...

View similar Jobs of Marketing, Sales and Service

More Jobs like this Job

Project officer (Marketing) Work Generations  Rawalpindi

Job Description A Marketing Project Manager is a Project Manager who specializes in planning, managing, and executing projects...

Rule of Law Expert - Balochistan United Nations Pakistan  Quetta

  UN Women Pakistan is supporting national and provincial partners to end violence against women (EVAW) by strengthening...

Area Sales Head Telenor Pakistan  Muzaffarabad

Job Description Why should you join Telenor? At Telenor Pakistan, we give you the opportunity to become a skilled professional...

Frontend Developer React JS Ignite Solutions  Lahore

What is Ignite Solutions? Ignite Solutions is a Singapore based start-up focused on building tech that elevates the commerce...

Graphic Designer KEVEREST Private Limited  Lahore

Position: 01 x Graphic Designer   Qualification:No limitation of qualification   Experience:No...

Call Center Agent Vents Marketing & Management  Karachi

We are hiring Call Center agents for International Outbound Campaign. Handsome salary package with incentives and bonuses. Night...