Senior Project Assistant Communications

Pakistan

Job Description

 

ORGANIZATIONAL CONTEXT AND SCOPE:

The United States Refugee Admissions Program (USRAP) operates world-wide with a target of providing resettlement opportunities to tens of thousands of refugees each year. IOM provides a range of services and support to the USRAP including, but not limited to, case processing, migration health assessments, cultural orientation training, organized transportation and administration of a travel loan and collections program. The Department of Operations and Emergencies (DOE), specifically the Resettlement and Movement Division (RMM), has the organizational responsibility to provide direction, oversight and guidance to IOM’s global support to all resettlement programs.

Under the United States Refugee Admissions Program (USRAP), the Resettlement Support Center (RSC) provides critical support and processing services for resettlement to the US. As part of an MOU between IOM and the US State Department Bureau for Population Refugees and Migration (PRM), IOM manages the RSC for Pakistan. RSC Pakistan manages US resettlement activities in Pakistan. RSC Pakistan prepares applications for adjudication by and provides support to visiting US Citizenship and Immigration Services (USCIS) officers, facilitates security and medical screenings, provides information about arrivals to resettlement agencies in the US and offers Cultural Orientation (CO) training to individuals departing for the US.

Under the overall supervision of the Chief of Mission in Pakistan and the Project Manager, RSC Pakistan and the direct supervision of the Project Officer, Communications, RSC Pakistan, the Senior Project Assistant is responsible for supervising communications activities, with the following duties and responsibilities:

RESPONSIBILITIES AND ACCOUNTABILITIES:

  • Oversee a team of RSC Pakistan staff members undertaking communications activities in an assigned area or areas related to case consultation, the information center and/or public affairs, including supporting staff development processes such as hiring, providing training, assigning duties and giving feedback to staff members on their performance on a regular basis to ensure high quality work and the accurate completion of communications activities.
  • Oversee communications systems utilized by RSC Pakistan, including, if assigned, email management systems, phone systems, websites and online case inquiry systems, walk-in case consultation spaces and waiting areas. As needed, identify system issues and potential solutions to communications challenges.
  • In relation to case consultation, ensure case consultation spaces are as confidential as possible while remaining secure for staff members and that case consultation spaces can accommodate the existing volume of scheduled and walk-in individuals as well as potential influxes. Work with the Project Officer to ensure staff members undertaking case consultation are adequately trained and provide efficient, effective, accurate, clear and courteous information to all individuals.
  • Oversee the information center, if assigned, ensuring that all communication undertaken by staff members by phone, email, through website(s) and other technological means and, if relevant, in person, are efficient, effective, accurate, clear and courteous. In coordination with the Project Officer, ensure the information provided by the RSC Pakistan information center is up to date, relevant and accessible to all persons, including to at-risk individuals, and that the staff members providing the information are adequately trained.
  • In close coordination with the Project Officer, undertake activities related to public affairs, including, as assigned, planning, developing, designing, producing and distributing materials for individuals served by RSC Pakistan, RSC management, IOM, partners and donors, including print, audio, visual and online materials. As required, oversee responses sent to Congressional inquiries made to RSC Pakistan about cases.
  • Ensure START, other relevant databases and case files are updated in a timely and effective manner with communications-related content and supervise communications-related processes being carried out within and between units, including by email and phone.
  • Utilizing reports and other oversight mechanisms, ensure the regular QC of communications-related data in START and other communications tools such as email systems to ensure the accuracy and clarity of information shared with individuals as well as the RSC’s compliance with all USRAP and RSC SOPs. Proactively address communications-related backlogs or other issues in coordination with RSC management.
  • In coordination with the Project Officer, liaise with other teams and units in RSC Pakistan and with external partners such as USCIS, the Refugee Processing Center (RPC), panel physicians, the US Embassy and the United Nations High Commissioner for Refugees (UNHCR). Prepare unit statistics and report regularly to the National / Project Officer or RSC management on relevant activities, problems and solutions related to the workflow and processing pipeline.
  • Train other communications team members to efficiently and effectively manage communications activities, update START and other databases accurately and to supervise communications team members and activities.
  • Undertake duty travel as needed to participate in communications-related activities, for meetings and for training.
  • Demonstrate a comprehensive understanding of the USRAP, SOPs and START, as well as the ability to remain professional, impartial, and unbiased during all interactions with applicants, colleagues, and partners. Develop and implement SOPs as needed.
  • Maintain and promote the confidentiality and integrity of all RSC-related information by implementing control procedures in line with USRAP standards of conduct and data protection rules. Alert RSC management of any non-compliance to SOPs or codes of conduct by RSC staff members.
  • Perform such other duties as may be assigned.

REQUIRED QUALIFICATIONS AND EXPERIENCE:

EDUCATION

  • Completed secondary education required with six years of working experience.
  • Bachelor’s degree in Social Sciences or related field with four years of working experience

EXPERIENCE:

  • Experience communicating with legal representatives is an advantage
  • Excellent computer skills - Word, Excel, and Internet
  • Proficiency in spreadsheet nd database applications, data analysis is an advantage.
  • Experience in publicity role, background in public relations, corporate communications, and digital communications is an advantage.
  • Proficiency in spreadsheet and database applications, data analysis is an advantage.
  • Experience in publicity role, background in public relations, corporate communications, and digital communications is an advantage.
  • Knowledge of USRAP program implementation and familiarity with IOM's administrative, financial, and business rules and practices is desirable.

LANGUAGES:

Required

  • Fluency in English (oral and written).

Desirable

  • Knowledge of any other local language

IOM provides equal opportunity to all qualified female and male including the physically challenged candidates

 


Minimum Education:
Intermediate/A-Level

Minimum Experience:
4 Years


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