The United States Refugee Admissions Program (USRAP) operates world-wide with a target of providing resettlement opportunities to tens of thousands of refugees each year. IOM provides a range of services and support to the USRAP including, but not limited to, case processing, migration health assessments, cultural orientation training, organized transportation and administration of a travel loan and collections program. The Department of Operations and Emergencies (DOE), specifically the Resettlement and Movement Division (RMM), has the organizational responsibility to provide direction, oversight and guidance to IOM’s global support to all resettlement programs.
Under the United States Refugee Admissions Program (USRAP), the Resettlement Support Center (RSC) provides critical support and processing services for resettlement to the US. As part of an MOU between IOM and the US State Department Bureau for Population Refugees and Migration (PRM), IOM manages the RSC for Pakistan. RSC Pakistan manages US resettlement activities in Pakistan. RSC Pakistan prepares applications for adjudication by and provides support to visiting US Citizenship and Immigration Services (USCIS) officers, facilitates security and medical screenings, provides information about arrivals to resettlement agencies in the US and offers Cultural Orientation (CO) training to individuals departing for the US.
Under the overall supervision of the Chief of Mission in Pakistan and the Project Manager, RSC Pakistan and the direct supervision of the Project Officer, Compliance, RSC Pakistan, the Senior Project Assistant is responsible for supervising compliance activities, with the following duties and responsibilities:
RESPONSIBILITIES AND ACCOUNTABILITIES:
If required, oversee a team of RSC Pakistan staff members undertaking compliance activities in an assigned area or areas, such as project monitoring and evaluation, training, project reporting, project support or protection, including supporting staff development processes such as hiring, providing training, assigning duties and giving feedback to staff members on their performance on a regular basis to ensure high quality work and the accurate completion of communications activities.
In close coordination with the USRAP Monitoring Officer in Washington, DC oversee monitoring and evaluation activities for RSC Pakistan, including, if assigned, planning monitoring and evaluation activities, designing monitoring and evaluation mechanisms, such as surveys, interview protocols and focus group topics, administering surveys, interviews and focus groups, analysing monitoring and evaluation data and reporting on data to relevant persons.
Oversee and plan training activities for RSC Pakistan staff members, including, if assigned, serving as the USRAP Training Focal Point for RSC Pakistan in close coordination with the HR-Business Partner, coordinating with management and staff members to identify training needs within the RSC Pakistan region, planning, organizing and administering trainings, supporting the delivery of trainings, learning to deliver, and delivering, trainings, reporting to the HR-Business Partner and Staff Learning and Development (SDL) at IOM Headquarters on trainings that are held by RSC Pakistan and contributing to the development of new training packages.
Provide necessary support to the RSC Pakistan project as identified by the Project Manager, RSC Pakistan and other supervisors, including, if assigned, completing a wide range of special and generally independent projects serving all pillars and remote processing sites of the RSC under the RSC Pakistan region as well as RSC management and IOM departments that are outside of, but support, RSC Pakistan activities.
In relation to project reporting, provide support as needed to RSC Pakistan management on a regional level on a wide variety of reporting needs, including compiling information for reports, drafting reports, editing reports and designing reports for internal RSC use, relevant IOM missions and regional offices, the USRAP Global Management Team, IOM Headquarters, RSC Pakistan project partners and PRM.
Oversee the efficient and effective management of protection-related refugee case expedites, including, if assigned, monitoring RSC Pakistan expedite cases, drafting and updating Standard Operating Procedures (SOPs) related to expediting processing, monitoring the implementation of expedite-related SOPs, maintaining an expedite database, acting as the primary liaison with partners on expedite cases, working with other units and departments to ensure expedite cases are processed efficiently, processing COPE cases and drafting regular reports related to expedite cases in RSC Pakistan.
Oversee protection activities related to at-risk individuals served by RSC Pakistan, such as children, the elderly, survivors of sexual and gender-based violence (SGBV), persons with disabilities, lesbian, gay, bisexual, transgender and intersex (LGBTI) persons and other marginalized individuals, including, if assigned, providing training on how to interview at-risk individuals, drafting SOPs, tools and reference materials, monitoring the implementation of SOPs and tools, providing regular reports on at-risk cases, liaising with colleagues and partners on relevant issues, analysing or completing documentation related to refugee minors, counselling refugee minor cases and arranging the expedition of at-risk cases as needed.
In coordination with the National Project Officer OR Project Officer OR Project Coordinator, liaise as needed with other teams and units in RSC Pakistan and with external partners such as USCIS, the Refugee Processing Center (RPC), panel physicians, the US Embassy and the United Nations High Commissioner for Refugees (UNHCR). Prepare team statistics and report regularly to RSC Pakistan management on relevant activities, problems and solutions related to the workflow and processing pipeline.
Train other compliance team members as needed to efficiently and effectively manage and undertake activities related to monitoring and evaluation, training, project support, project reporting and protection, and to oversee compliance teams and activities.
Undertake duty travel as needed to conduct activities related to monitoring and evaluation, training, project support, project reporting or protection, for meetings and to participate in training.
Demonstrate a comprehensive understanding of the USRAP, SOPs and START, as well as the ability to remain professional, impartial and unbiased during all interactions with refugee applicants, colleagues and partners. Support the development and implementation of SOPs as needed.
Maintain and ensure the confidentiality and integrity of all RSC-related information by implementing control procedures in line with USRAP standards of conduct and data protection rules. Alert RSC management of any non-compliance to SOPs or codes of conduct by RSC staff members.
Perform such other duties as may be assigned.
REQUIRED QUALIFICATIONS AND EXPERIENCE:
Completed secondary education required with six years of working experience.
Bachelor’s degree in Social Sciences or related field with four years of working experience
Deep understanding (5+ years required) of knowledge of current RSC and/or USRAP, policies, and standards and START system processes and system steps.
General familiarity with RPC and USRAP programmatic responsibilities, processes, and policies.
Ability to work with a high degree of autonomy in planning, organizing, and carrying out the assigned responsibilities, including coordinating activities with professional staff.
Ability to communicate with all staff throughout the RSC and RPC.
Excellent analysis, evaluation and problem-solving skills.
Excellent written and oral communications skills in English.
Proven ability to handle multiple tasks simultaneously.
Familiarity with iterative software development methodologies and delivery is a plus.
Knowledge of USRAP program implementation and familiarity with IOM's administrative, financial and business rules and practices is desirable
Experience testing web-based solutions is a plus.
Excellent computer skills - Word, Excel and Internet
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