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Position Purpose & Summary

Cargill Animal Nutrition (CAN) seeks to become the trusted advisor to its customers through a practical and applied approach to delivering industry leading nutrition solutions. Through Cargill’s Premix and Nutrition (CPN) business, we bring technical solutions and innovative product concepts to our customers. We aspire to be our customers’ trusted advisor when evaluating decisions to optimize their financial performance.
The Customer Service organization is responsible for providing an exceptional level of customer support, ensuring professional, accurate, and timely processing of customer-facing transactions. The role leads and provides direction to a team of customer service executives, and oversees a subset of day-to-day customer service activities for CAN Pakistan businesses. He/she leads, advises and make decisions on all major customer service activities for this team with a short-term outlook. These activities include: customer service operations, process development, planning & execution, customer & client interaction/business partnership, systems/data management & reporting, and people & talent management. The role is also responsible to manage internal customer-related matters, including offering direct support of the Key Account Management (KAM) program.

Principal Accountabilities

CUSTOMER SERVICE AND OPERATIONS 75>
• Supply chain business partner to sales & marketing in understanding the customer background and their needs and buying behavior and customer forecast to optimize the plan.
• Ability to independently manage different customer’s needs by knowing the customer’s challenges and opportunity and how to deliver a differentiated service catered to different customer segment.
• Builds and maintains relationships with plant operations, finance, procurement/strategic sourcing, transportation & logistics and sales departments to fulfill moderately complex orders, resolve any scheduling challenges.
• Builds and maintain relationsips with external service providers such as custom clearing agents, vessel agents, logistic providers and warehouse management company.
• Execute a subset of customer service activities, for example:
o Updates and maintains customer, vendor and product information in system.
o Sales and order processing, scheduling, amendments and cancellations.
o Liaise with customers and their respective banker on Letter of Credit [LC] documentation and ensure shipment plan within LC terms and conditions and follow up on LC amendments with customer and banker.
o Issues involving invoices or payments.
o Creation of credit/debit notes for customers.
o Customer complaints and follow-up, coordiante internally on the complaint status and update customer.
o Provides weekly/monthly reports, for example, open order status, statement of account receivable etc.
LOGISTICS MANAGEMENT (COMPLIANCE & PROCESS) 25&
• Inbound or outbound movement of raw material and/or finished product from origin to destination. With limited supervision, executes logistics activities.
• Creates documentation and ensure documents meet government requirements and Cargill accounting standards.
• Prepares necessary domestic or export documents, certificates, invoices and declaration of shipments for inter-country or customs authorities and customers.
• Coordinate with BOSC for supply chain management within Pakistan.

Required Qualifications

• Bachelor Degree in Business Administration/Shipping/Logistics/Supply Chain Management.
• 3-5 years of business experience, preferably in customer relations/supply chain or domestic and CNF trade execution.
• Customer oriented, highly organized and attentive to details.
• Professional communication skills (both writing and speaking) in English language.

Preferred Qualifications
• Self-starter and ability to work on own initiative and in team.
• Ability to work cross-functionally to drive for result.
• Innovative and pro-active.