Customer Support Officer

Lahore

Job Description

A leading online medical and dental equipment company is looking for experienced Customer Service Representatives. The roles and responsibilities may include but shall not be limited to,

· Answer calls professionally to provide information about products and services, take/cancel orders or obtain details of complaints.

· Answer all queries being received on live chat or social media and try to get maximum confidence of customer.

· Coordinate with all relevant departments for customer's queries, complaints and orders.

· Refer unresolved customer grievances or special requests to concerned department as per urgency of issue.

Requirements

· Excellent written English skills and communication.

· Prior experience in the customer care industry

· Strong problem solving skills

· Patience & Customer centric attitude

· Flexibility and adaptability

Note : Preference shall be given to candidates that have prior experience in marketing medical / dental equipment or have worked at any E-Commerce industry before!

Job Type: Full-time

Experience:

  • Customer support: 1 year (Preferred)

Work Remotely:

  • Temporarily due to COVID-19


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