Email Chat Support Specialist - Food Panda

Karachi Rs 33,000 a month

Job Description

Job Overview:

Responsible for acting as a liaison between our customer and the respective client. Provides assistance via Chat and/or Email to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query. Escalate to relevant team internally and/or externally.

Location: Karachi

Salary: Up to PKR 33,000

Job Shift: Morning & Evening, between 5am to 11pm

Job Description:

  • Prompt chat and email response to customers
  • Document each customer’s question or problem as well as the resulting answer or solution
  • Develop customer service solutions
  • Maintain service level

Job Specification:

  • Intermediate or above
  • Age limit: 18-45
  • Excellent communication (verbal & written)
  • Proficiency with MS Office particularly MS Excel
  • Flexibility
  • Customer-centric attitude
  • Problem-solving
  • Adaptability

Perks & Benefits:

  • Medical Insurance
  • Permanent Employment Status
  • Provident Fund
  • Internal Job Opportunities
  • Annual Leaves
  • Leaves Encashment
  • Referral Bonus
  • Company Pick & Drop

Job Type: Full-time

Salary: Rs33,000.00 /month

Education:

  • High School (Preferred)

Location:

  • Karachi (Preferred)


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