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Operation

• Manage day-to-day operations of In-Room Dining

• Conduct departmental daily briefings to ensure that all pertinent information is well received by team members

• Answer telephone calls according to company’s standards and coordinate all food and beverage orders with the service team

• Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue.

• Supervise team members to ensure that all tasks assigned/required are carried out on time and according to instruction and departmental standards

• Handle guests’ complaints and comments tactfully and efficiently, make effective service recovery if necessary

• Inspect food & beverage quality regularly

• Liaise with stewarding on inventory and breakage control

• Maintain daily log book with clear and concise information on operations

• Establish guest database with preference records of regular guests

• Implement weekly cleaning and maintenance schedules for operating equipment (trolleys, pantry, etc)

• Check the back of the house cleanliness to ensure that it is in compliant with F&B sanitation and hygiene rules and regulations

• Check the supply of equipment/stock level and ensure that there is no shortage of items which have impact on the operation and guests

Team Management

• Motivate, supervise and discipline all employees in the department

• Interview, select and recruit In-Room Dining employees

• Identify and develop team members with potential

• Conduct performance review with the team

• Constantly monitor team members’ appearance, attitude and degree of professionalism

• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs
of the business

• Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service

• Prepare payroll and gratuity reports

• Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for
department communication

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure
and a desire to stretch your limits: that’s the Novotel spirit.
An international brand with a network of 400 hotels in 60 countries, Novotel’s success
is due to the professionalism and enthusiasm of its 30 000 employees who
have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees:
"At Novotel, we grow faster". To transform this promise into reality, Novotel
has implemented a unique human resources policy declined around five main
professional career paths. Novotel accompanies each employee throughout their career.
Integration, geographic mobility, bridging provision, skills development… everyone
is given the opportunity to progress quickly and go further. Impossible is not Novotel.

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