Organizational Setting and Work Relationships:
The Senior Protection Case Management (PCM) Assistant is typically located at Multi-Country Office, Branch Office or Field Office. S/he is a member of the Protection Section, but may be working under Registration, Refugee Status Determination, or the Resettlement units; and normally supervised on a rotational basis by the head of the functional units (Registration, RSD, Resettlement) where s/he provides support at any given time. Depending on the operational priorities, s/he is responsible for supporting activities relating to registration, resettlement, and refugee status determination; to ensure the implementation of the operational policies efficiently, and compliance to the comprehensive protection and solutions strategy applied.
The incumbent may provide day-to-day supervision to the UNHCR mandate registration process. S/he will be conducting registration interviews, or provide support to ongoing RSD or resettlement processing through providing administrative and logistical support. S/he may also be involved in communication with external partners regarding resettlement issues.
Duties and Responsibilities:
Minimum Qualifications:
Education & Professional Work Experience:
Years of Experience / Degree Level
Certificates and/or Licenses:
Law; Political Sciences; Public Administration; Social Sciences;
Relevant Job Experience:
Essential
Ability to conduct registration interviews, to report on the situation of the beneficiaries. Excellent oral and written communication skills.
Desirable
Knowledge of the use of PRIMES, ProGres is an asset. Working experience with procedures and principles related to registration, resettlement, and RSD. Previous work experience in the field of International Refugee Law and Human Rights Law. Experience in counselling asylum seekers or refugees. Experience in working with vulnerable or traumatized individuals.
Language Requirements:
Essential - very good knowledge of English and local languages (spoken and written) Pashto, Balochi and Urdu. Knowledge of Dari or any locally used language by the refugees will be an asset.
Functional Skills
PR-RSD - Principles and Procedures, operational arrangements/assistance;
PR-Resettlement/Repatriation/Voluntary Repatriation;
PR-Resettlement Anti-Fraud Policy and Procedures;
IT-Computer Literacy;
MS-Reporting skills;
MS-Drafting, Documentation, Data Presentation;
PR-Experience in Registration;
Competency Requirements:
Core Competencies
Accountability
Communication
Organizational Awareness
Teamwork & Collaboration
Commitment to Continuous Learning
Client & Result Orientation
Managerial Competencies
Managing Resources
Judgement and Decision Making
Cross-Functional Competencies
Planning and Organizing
Stakeholder Management
Change Capability and Adaptability
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