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Responsibilities:

• Answer Level 1 (General/Basic) queries via email to non-high value customers.
• Answer Level 2 (Complex and/or Sensitive) queries via email and/or calls.
• Work on churn avoidance under CSM Seniors supervision.
• Outreach potential customers for upselling, churn control and NPS follow-ups
• Monitor Churn through CSD and Slack Alerts.
• Monitor Abuse through CSD, Slack and Daily Authorization emails/notifications.
• Detect and Act on upselling opportunities.
• Regular low touch communication with potential / high-value customers.
• Work on OKRs assigned by departmental HoD or team lead of CS.

Skills:

• Excellent written & verbl English communication skills.
• Analytical (problem solving) mindset.
• Attention to detail.
• Process oriented.
• Self-deciplined
• Very good Interpersonal skills.
• Strong empathy.
• Basic knowledge of one or more of the applications we use (preferably WordPress) will be a plus point.

Job Type: Full-time

Salary: Rs50,000.00 /month

Experience:

• Customer Service: 2 years (Preferred)

Education:

• Bachelor's (Required)

Location:

• Karachi (Required)