Sr. Executive Customer Success

Karachi Rs 50,000 a month

Job Description

Responsibilities:

  • Answer Level 1 (General/Basic) queries via email to non-high value customers.
  • Answer Level 2 (Complex and/or Sensitive) queries via email and/or calls.
  • Work on churn avoidance under CSM Seniors supervision.
  • Outreach potential customers for upselling, churn control and NPS follow-ups
  • Monitor Churn through CSD and Slack Alerts.
  • Monitor Abuse through CSD, Slack and Daily Authorization emails/notifications.
  • Detect and Act on upselling opportunities.
  • Regular low touch communication with potential / high-value customers.
  • Work on OKRs assigned by departmental HoD or team lead of CS.

Skills:

  • Excellent written & verbl English communication skills.
  • Analytical (problem solving) mindset.
  • Attention to detail.
  • Process oriented.
  • Self-deciplined
  • Very good Interpersonal skills.
  • Strong empathy.
  • Basic knowledge of one or more of the applications we use (preferably WordPress) will be a plus point.

Job Type: Full-time

Salary: Rs50,000.00 /month

Experience:

  • Customer Service: 2 years (Preferred)

Education:

  • Bachelor's (Required)

Location:

  • Karachi (Required)


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