Find Latest Jobs in Pakistan

Travel consultant is responsible to assist customers, provide information responsible for promoting and booking traveling arrangements for clients. The goal is to enhance satisfaction and acquire an expanding and dedicated clientele

• Backend Customer Handling
• Action performed on the requirement of Ticket requested by CS.
• Ticket issuance for flights
• Coordinate with client for documentation and provide Ok to board.
• Coordinate with customer who reports at service counter
• Coordinate with Sasta Ticket Quality Aviation for FOC tickets.
• International flights ticket verfications and sharing of travel adivory
• Make refunds, reassurance, and adjustments and update the logs in system.
• Make call backs to customers for providing further assistance and updates.
• Offering a helping and ready hand to the customer & staff.
• Suggesting alternatives to resolve customer’s complaints on priority basis.
• Bringing awareness among customers by educating them about promotions and services.
• Training and Coaching
• Regularly attend training and coaching sessions Pre-shifts/Post shifts conducted by Service Quality, Team Leader.
• Execution of team plans to achieve goals of first contact resolution.
• Learning about organization’s products or services and keeping up to date with any changes to them.
• Report Management
• Conveying customer’s feedback and suggestions to the Team leader in order to offer services exceeding customer expectations.

• Demonstrate effective written and oral communication skills - good command of both spoken and written English and Urdu.
• Expected to maintain close and effective personal working relationships with co worker
• Expected to interface with external agencies, including recruitment agencies, trainers and suppliers of other HR products and services

• Bachelor’s degree preferred
• Preferred with call center experience

Great perks and paid travel benefits for every employee in the organizations, an attractive employee stock option program, fully paid health insurance and the chance for sporadic travel adventures!