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• Answer incoming calls and respond to customer’s emails
• Other duties as assigned
• Management and resolve customer complaints
• Sell products and place customer orders in the computer system
• Identify and escalate issues to supervisors
• Provide product and service information to customers
• Research required information using available resources
• Research, identify, and resolve customer complaints using applicable software
• Process orders, forms, and application
• Route calls to appropriate resources
• Document all call information according to standard operating procedures
• Recognize, document, and alert the management team of trends in customer calls
• Follow up customer calls where necessary
• Upsell products and services
• Complete call logs and reports

After probation salary will be 30K plus commission

Timings: 12pm-10pm

Location: Johar town

Contract length: 24 months

Job Type: Contract

Salary: Rs25,000.00 - Rs30,000.00 per month

Experience:

• sales: 2 years (Required)

Work Remotely:

• No