Commercial Experience Executive

Karachi 0 - 0

Job Description

Job Description

Grade Level: L1

Location: Karachi

Last date to apply: 30th March 2021

What is a Commercial Experience Executive?

The Commercial experience executive is part of commercial experience team reporting to the Commercial Experience Manager and deputed at an Experience Center.

What does Commercial Experience Executive do?

  • Welcomes, guides and manages walk in from the floor greeting.
  • Develops the basic understanding of CRM system and all the portals linked with it.
  • Handles customer queries at experience centre and improving their experience by providing exceptional services.
  • Holds highest possible quality standards for customer facilitation.
  • Maintains the product upsell from experience centre.
  • Initiatives to improve customer experience and ensuring minimum average wait /service time.
  • Develops the sureness and self-effacement required to serve our valued customers.
  • Takes ownership and ensure timely resolution of customer complaints.
  • Works on Customer retention and churn management.
  • Coordinates and follow up with multiple stakeholders for issue resolution.
  • Ensures to achieve assigned monthly adherence / service / sales KPIs.
  • Remains updated on current policies, procedures, promotions, products and value added services offered by the Jazz.

Jazz is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.

Requirements

What are we looking for and what does it require to be Commercial Experience Executive?

  • An excellent communication skills and interpersonal skills.
  • Stakeholder management amp; effective communication skills
  • An individual with good Sale and services expertise.
  • Hands on with Microsoft office and communicating through emails.
  • The individual should have the telecom product knowledge and hands-on expertise in customer management systems.
  • Adept in stakeholder management for the closure of respective action plans while ensuring standardization across the board.

Benefits

Why Join Jazz?

As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.

As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 65 million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.

Job Specification


Similar Jobs

NATIONAL POST: HR Associate new UN  Islamabad

PLEASE APPLY ON THE LINK GIVEN BELOW:...

View similar Jobs of Others
Project Manager UN  Karachi

UNDP signed a project of Strengthening tsunami and earthquake preparedness in coastal areas of Pakistan project, with the financial assistance from Government of Japan. UNDP will closely work with...

View similar Jobs of Others
QA In-Process Monitor Pfizer  Karachi

Skills & Competencies: Personal: Knowledgeable with interpersonal skills. Communication skills. Competent in analytical skills. Excellent...

View similar Jobs of Others

More Jobs like this Job

Communications Officer UN  Pakistan

  ...

REQUEST FOR LETTERS OF INTENT: PAKISTAN United Nations Pakistan  Islamabad

  Implementation Research on Administration of Antenatal Corticosteroids during Intrapartum Care in Ethiopia, India,...

Project Manager UN  Karachi

UNDP signed a project of Strengthening tsunami and earthquake preparedness in coastal areas of Pakistan project, with the financial...

Programme Policy Officer (Resilience &... United Nations Pakistan  Peshawar

  Interested Candidates can apply at the link below: Female applicants and individuals with disabilities are...

Office Boy Madni Textile Industry  Gujranwala

We are currently looking for Office Boys. This is a full-time position based in Gujranwala. Should have good experience in good corporate...

Security Assistant UN  Pakistan

  ...

M&E Analyst UN  Lahore

  ...

Package Consultant: SAP SCM SD IBM  Karachi

Introduction As a Package Consultant at IBM, get ready to tackle numerous mission-critical company directives. Our team takes on the...