Customer Service Specialist


Job Description

Chapal (Pvt.) Limited is recruiting for the position of Customer Service Specialist.

Job details including role and responsibilities are given as under;

Age: 25-35 years

Experience: 3-5 years

Qualification: No degree required

Salary: 35-40K

Gender: Male

Position: 1

Job Timings: Monday –Saturday (10:00AM-7:00PM)

Location: Clifton-Karachi

Job Description:
The Customer Service Specialist is responsible for resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

This position requires a flexible, dynamic, self-motivated individual who should be able to manage large amounts of incoming calls. Take payment information and other pertinent information such as addresses and phone numbers. Answer questions about warranties or terms of sale. Communicating with customers through various channels.

Proven Customer Service experience. (3+ years).

Excellent English speaking and writings skills.

Customer orientation and ability to adapt/respond to different types of characters.

Strong phone contact handling skills and active listening.

Good Typing speed.

Quick learner.

Customer friendly.

Must have sales & support knowledge.

Note: This is a Karachi based position and only shortlisted candidates will be contacted

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