Customer Success Manager

Karachi

Job Description

Job Locations

PK - Karachi

Category

Sales

Type

Regular Full-Time

Working hours

7 PM to 4 AM (Pakistan time)

Vision: Building World Class Technologist

Mission: Optimise Workforce Readiness & Personalise Training Using AI To Meet Goals & Objectives

In The News:

§ Moneta Ventures and Sattar ventures to invest $2M into QuickStart

§ Acquired UniTek

§ Launched Bootcamps in partnership with Texas A&M

§ Introduced Cognitive Learning and It’s relationship with Online Education

At QuickStart, we are committed to upholding the following core values:

Passion |Respect | Accountability | Innovation | Speed | Execution [ PRAISE ]

Overview:

QuickStart is Cognitive Learning Management company disrupting the way how IT training is converted into high impact, personalized and customized learning experience through subscription of its flag ship platform CLIPP. QuickStart is MS Gold Partner and provides IT training to fortune 5000 customers in the areas of App Dev, Dev Ops, Information Security, Cloud computing and Data Science. If you are interested in becoming a part of a team that is going to change the game and disrupt the market in the way training is delivered, retained and implemented, we want to hear from you.

The Customer Success Manager is responsible for renewals and retaining the customers. CSM responsibiliites include but are not limited to providing any and every kind of after sales services for IT Skills division. Working hours for this position will be 7:00 pm - 4:00 am PK time.

Responsibilities, include but are not limited to:

  • Working on all existing enrollment VILT and sell transactional sales.
  • Developing sales opportunities by prospecting, researching and identifying potential accounts; and building rapport with customers.
  • Working on Subscriptions renewal.
  • Working very closely with all the Subscription Clients and help them utilizing the subscription.
  • Working very closely with all the VPA Clients and help them consuming VPA balance.
  • Introduce yourself within 24 hours of the enrollment and actively give Demos to the customers.
  • Providing timely responses to customer inquiries.
  • Entering and updating leads, opportunities, and other customer information in CRM system for the assigned territory.
  • Exceeding monthly, quarterly and annual revenue quotas.
  • Prospecting into designated territory to generate opportunity pipeline
  • Maintaining accurate and predictable monthly and quarterly sales forecast.

Minimum Qualifications:

Education

  • Preferably Bachelor’s Degree.

Minimum Knowledge and Experience

  • Work Experience: Two years of Contact center or Sale experience (preferably, not mandatory).
  • Experience of sales in B2B environment will be preferred.
  • Experience in e-Learning or IT industry will be preferred
  • Problem solving and decision-making capability.
  • Ability to interact with people from a variety of backgrounds, levels and positions.
  • Ability to anticipate clients’ needs.
  • Ability to work under pressure.
  • Computer skills: Excel, Word, Outlook.
  • Excellent oral and written communication skills.
  • Approaches work/responsibilities in a professional manner.
  • Excellent sales skills.
  • Capable of meeting productivity performance goals.
  • Excellent analytical skills.

Job Type: Full-time


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