Customer Success Specialist

Islamabad

Job Description

5 year(s) or above experience

Islamabad
Responsibilities:
  • Onboarding and Off boarding of clients in HubSpot CRM.
  • Respond to clients ticket, following up with the clients time to time if they have any questions or concerns.
  • Client base analysis, segmentation and searching opportunities of upselling additional features.
  • Work closely with Development Team on escalated issue reported by clients.
  • Responsible to deal with clients queries via email and calls.
  • Creation of task and prioritize them in JIRA.
  • Good communication skills (Written/Verbal)
Skills:
  • Willing to work in evening / night shift.
  • Bachelor/ Master degree from a reputable university.
  • Excellent communication (written + verbal) skills.
  • Problem solving & Pressure handling.


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