Responsible for acting as a liaison between our customer and the respective client. Provides assistance to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query.
Handling chats/emails/calls /queries/requests
Complaint Management & Solving Customer grievances
Applying process/product knowledge
Key Responsibilities:
Respond to customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaints.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
Follow up to ensure that appropriate actions were taken on customers’ requests. Ideally aim for First Contact Resolution (FCR)
Refer unresolved customer grievances or special requests to designated departments for further investigation.
Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments.
Job Specification:
Age limit: max 30
Excellent communication
Proficiency with MS Office particularly MS Excel
Flexibility to work in shifts
Customer-centric attitude
Perks & Benefits:
Medical Insurance
Permanent Employment Status
Provident Fund & Overtime provided
Annual Leaves
Leaves Encashment
Referral Bonus
Internal Job Opening in different departments
ORGANIZATIONAL CONTEXT AND SCOPE: The United States Refugee Admissions Program (USRAP) operates world-wide with a target of providing resettlement opportunities to tens of...
Positions will be based at below locations (expected): KPK: D.I Khan, Waziristan (South & North), Lakkimarwat, Bannu and Tank Balochistan: Quetta and Pishine Sindh: Duty stations to be...
ORGANIZATIONAL CONTEXT AND SCOPE: The United States Refugee Admissions Program (USRAP) operates world-wide with a target of providing resettlement opportunities to tens of thousands of refugees...
UNICEF works in some of the worlds toughest places, to reach the worlds most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their...
...
The United States Refugee Admissions Program (USRAP) operates world-wide with a target of providing resettlement opportunities to tens of thousands of refugees each year. IOM...
1. Designing job descriptions Design job ads for posting Gather information of job functions of staff members ...
Job DescriptionObjects is in need of talented, enthusiastic and steadfast Technical Writer to create content for our products, descriptions,...
...
The Community Resilience Activity-North (CRA-N) Project is designed to support community level resilience development and conflict...
Job Description Star Marketing (Pvt.) Ltd., is looking for a highly dynamic, result oriented and experienced Sales and Marketing...
Position Title: Key Accounts Manager Department: Sales Company: Foodpanda Location: Karachi, Islamabad, Rawalpindi,...
Job Description We are looking for a talented Social Media Executive to administer our social media accounts. You will be...
Job Description We are an equal opportunity employer. However, for this position we encourage Female candidates to apply. ...