Configuration and managing Afiniti applications for clients Troubleshooting and investigating production issues
Assisting support team to better monitor production
Create SOPs that support can follow for better production monitoring
After training, explain technical solutions to the client, if needed
Understand the Telephony (Genesys, Avaya, Cisco) environment Work closely with offshore team to support build upgrades, configuration changes, production issues investigation etc.
Execute UAT with clients and perform production cut-over activities
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ORGANIZATIONAL CONTEXT AND SCOPE: The United States Refugee Admissions Program (USRAP) operates world-wide with a target of providing resettlement opportunities to tens of thousands of refugees...
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The United States Refugee Admissions Program (USRAP) operates world-wide with a target of providing resettlement opportunities to tens of thousands of refugees each year. IOM...
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Lead the respective teams in the test and validation of solutions into first a Most Viable Product (MVP) and then in a proven solution,...