The Role:
As Digital Communication Lead, you would have a chance to lead the social teams and to lead tactical initiatives for increasing adaptation and uptake of customers across digital channels.
Your Impactful Goals will include:
The person will be responsible for managing teams of OSP and handling social media platforms.
Required to adopt the social media tools embraced by individuals and the consumer brands and to put them to use in a business to business context.
Ensuring that the teams need to reach consumers personally, in a highly targeted, interactive manner.
How will your Typical Day look like:
Responsible for digital channel customers’ experience
Lead industry trends identification and capitalization regarding social median platforms needs
Lead the team to ensure timely delivery of customer query resolutions with high standards of quality on all related platforms
Making sure that customers are handled keeping in view company target of engagement
Managing OSP partner in order to ensure smooth delivery of business goals
Establishing business presence on Facebook through setup, growth and management
Will be required to manage the right content according to target audience
Grabbing attention on platforms and guiding team to create brand awareness on diverse social stands
Communicating effectively in a noisy digital environment
Required to write and edit digital content
Required to analyze data and planning useful customer insights
Capitalizing on marketing and web metrics, and the ability to spot and analyzing upon emerging trends
Adding flavor to company’s voice based on factors like audience, situation & channel
Working closely on using Facebook insights and split tests to drive digital marketing requirements
Increasing Brand Loyalty and Recall by Good Engagement according to Brand’s Guide Book
Working closely with vendors to make required business decisions and maintaining relationships with vendors for as long as the company uses them
What we're looking for?
Education:
Masters / MBA from a reputed university in computer sciences or business
Diploma in Digital Marketing will be a plus
Work Experience:
At least 2-3 years of work experience of handling Digital products
Functional Skills / Knowledge Areas:
Good Understanding of Business Value Chain
Ability to recognize problems and reacting quickly and effectively to resolve them
Results orientated
People and Team Management Skills
Strong Analytical skills
Strong interpersonal / communication / presentation skills
Vendor Relationship Management Skills
Clear understating of social media tools (tweet deck etc.)
Project Management
Innovative, proactive and customer focused
Work well in high pressure situations
Self-driven and flexible
Influencing, Convincing and Negotiation Skills
Vendor Relationship Management
Eagerness to learn and challenge the conventional way of doing things
Why should you join Telenor?
At Telenor Pakistan, we provide you the platform to work in a challenging and rewarding environment to become a skilled professional in your chosen field of interest. As one of the top employers of the country, we enable you to realize your dreams in a collaborative environment of diversity and openness to new mindsets.
As an equal employment opportunity provider, Telenor Pakistan makes all decisions of employment purely based on merit irrespective of race, caste, gender, creed, color, religion, sex, national origin, or disability.
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