Digital Care Specialist

Lahore 0 - 0 USD

Job Description

Job Description

The Role:

As Digital Communication Lead, you would have a chance to lead the social teams and to lead tactical initiatives for increasing adaptation and uptake of customers across digital channels.

Your Impactful Goals will include:

The person will be responsible for managing teams of OSP and handling social media platforms.

Required to adopt the social media tools embraced by individuals and the consumer brands and to put them to use in a business to business context.

Ensuring that the teams need to reach consumers personally, in a highly targeted, interactive manner.

How will your Typical Day look like:

Responsible for digital channel customers’ experience

Lead industry trends identification and capitalization regarding social median platforms needs

Lead the team to ensure timely delivery of customer query resolutions with high standards of quality on all related platforms

Making sure that customers are handled keeping in view company target of engagement

Managing OSP partner in order to ensure smooth delivery of business goals

Establishing business presence on Facebook through setup, growth and management

Will be required to manage the right content according to target audience

Grabbing attention on platforms and guiding team to create brand awareness on diverse social stands

Communicating effectively in a noisy digital environment

Required to write and edit digital content

Required to analyze data and planning useful customer insights

Capitalizing on marketing and web metrics, and the ability to spot and analyzing upon emerging trends

Adding flavor to company’s voice based on factors like audience, situation & channel

Working closely on using Facebook insights and split tests to drive digital marketing requirements

Increasing Brand Loyalty and Recall by Good Engagement according to Brand’s Guide Book

Working closely with vendors to make required business decisions and maintaining relationships with vendors for as long as the company uses them

Job Specification

What we're looking for?

Education:

Masters / MBA from a reputed university in computer sciences or business

Diploma in Digital Marketing will be a plus

Work Experience:

At least 2-3 years of work experience of handling Digital products

Functional Skills / Knowledge Areas:

Good Understanding of Business Value Chain

Ability to recognize problems and reacting quickly and effectively to resolve them

Results orientated

People and Team Management Skills

Strong Analytical skills

Strong interpersonal / communication / presentation skills

Vendor Relationship Management Skills

Clear understating of social media tools (tweet deck etc.)

Project Management

Innovative, proactive and customer focused

Work well in high pressure situations

Self-driven and flexible

Influencing, Convincing and Negotiation Skills

Vendor Relationship Management

Eagerness to learn and challenge the conventional way of doing things

Why should you join Telenor?

At Telenor Pakistan, we provide you the platform to work in a challenging and rewarding environment to become a skilled professional in your chosen field of interest. As one of the top employers of the country, we enable you to realize your dreams in a collaborative environment of diversity and openness to new mindsets.

As an equal employment opportunity provider, Telenor Pakistan makes all decisions of employment purely based on merit irrespective of race, caste, gender, creed, color, religion, sex, national origin, or disability.

 


Similar Jobs

Project Assistant United Nations Pakistan  Pakistan

  ORGANIZATIONAL CONTEXT AND SCOPE: The United States Refugee Admissions Program (USRAP) operates world-wide with a target of providing resettlement opportunities to tens of...

View similar Jobs of Others
District Coordinator (Roster) United Nations Pakistan  Pakistan

Positions will be based at below locations (expected): KPK: D.I Khan, Waziristan (South & North), Lakkimarwat, Bannu and Tank Balochistan: Quetta and Pishine Sindh: Duty stations to be...

View similar Jobs of Others
Senior Project Assistant, Cultural Orientation United Nations Pakistan  Pakistan

ORGANIZATIONAL CONTEXT AND SCOPE: The United States Refugee Admissions Program (USRAP) operates world-wide with a target of providing resettlement opportunities to tens of thousands of refugees...

View similar Jobs of Others
National Consultancy Social and Behaviour Change Communication United Nations Pakistan  Pakistan

  UNICEF works in some of the worlds toughest places, to reach the worlds most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their...

View similar Jobs of Others
Senior Project Assistant Compliance United Nations Pakistan  Pakistan

  The United States Refugee Admissions Program (USRAP) operates world-wide with a target of providing resettlement opportunities to tens of thousands of refugees each year. IOM...

View similar Jobs of Others

More Jobs like this Job

Senior Resettlement Assistant UN  Quetta+1 location

  ...

Business Analyst Tectonic (Pakistan)  Karachi

Quickly understands the business issues and data challenges of client's organization and industry. Responsible for...

Agribusiness and Value Chain Facilitators (03... UN  Pakistan

Please apply through the following link and application submitted through the mentioned link will be accepted ONLY: ...

Senior PHP Developer/Angular JS developer Zilon International  Lahore

We are looking for experienced, highly motivated PHP Developer for our Lahore office. If you are passionate about technology,...

Field Sales Agent For Multiple Cities Ask Development  Islamabad

Job DescriptionField Sales Agent For Multiple CitiesJob Description:Selling products and services using solid arguments to prospective...

Social Media - Skilled And Experienced Can Apply... My Own Business, Pakistan  Lahore, Pakistan

Job Description We are a USA based sign company with having an office in Lahore. We are looking for an energetic and well driven...

Area Sales Head Telenor Pakistan  Swat

Job Description Why should you join Telenor? At Telenor Pakistan, we give you the opportunity to become a skilled professional...