Franchise Service Executive

Mirpur 0 - 0 USD

Job Description

Job Description

What is a Franchise Service Executive?

The Franchise Service Executive works closely with the franchise team to improve customer experience and uplift the franchise outlook.

Franchise Service Executive reports to an Area Manager who is responsible for driving business in a Mini Business Unit.

What does Franchise Service Executive do?

· Works closely with the franchisee staff to understand the franchise dynamics for improved stakeholder management

· Improve customer experience management at the franchise level by creating a roadmap for franchise team development and system improvement.

· Handle all types of customer services at franchises and supports Franchise staff in ensuring timely customers' queries resolution

· Arrange training for all franchise staff to ensure customer service excellence

· Maintain good ambiance at franchises by improving franchise team outlook for an overall conducive environment

· Coordinate with Manager Franchise Servicing for system improvement and proactive resolution of queries through standardization.

· Audit the customer journey at the franchise to simplify and streamline the process for improved customer satisfaction

· Manage franchise and Customer channel by motivating and counseling the concerned stakeholders as per the profitability model

Jazz is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.

Requirements

What are we looking for and what does it require to be Franchise Service Executive?

· A seasoned professional with adequate experience in managing customers and resolving their concerns

· Proven track record of managing end-to-end coordination for customer query resolution

· The individual should have the telecom product knowledge and hands-on expertise in customer management systems

· An analytical thinker who can ascertain the improvement areas with regards to customer experience

· Adept in stakeholder management for the closure of respective action plans while ensuring standardization across the board

· Strong Leadership aptitude to manage franchise expectations vis a vis the desired outcome for improved customer interaction

Job Specification

Benefits

Why Join Jazz?

As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.

As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 65 million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.


Similar Jobs

Distribution Planning And Analytics Specialist Telenor Pakistan  Islamabad  

Job Description Employment Type: This is a Full time/Permanent position. Location: This role is based in Islamabad Pakistan. Grade: This is a grade 2 position. Your...

View similar Jobs of Marketing, Sales and Service
Customer Service Officer Baby Nest Boutique  Karachi  

Job Description Baby Nest Boutique is looking for a highly motivated, detail-oriented, and energetic Customer Service Representative to manage customer queries and complaints. You...

View similar Jobs of Marketing, Sales and Service
Customer Service Representative Divergent Solutions  Rawalpindi

Looking for fresh and experience agent for Solar Project, working with us can help you earn upto 50k or more depending upon your calliber as we have best incentive plans. Person should be able...

View similar Jobs of Marketing, Sales and Service
Franchise Service Executive Jazz - Mobilink Pakistan  Dir lower  

Job Description What is a Franchise Service Executive? The Franchise Service Executive works closely with the franchise team to improve customer experience and uplift the franchise...

View similar Jobs of Marketing, Sales and Service
Area Sales Head Telenor Pakistan  Muzaffarabad  

Job Description Why should you join Telenor? At Telenor Pakistan, we give you the opportunity to become a skilled professional in your chosen field of interest. Being rated as the top...

View similar Jobs of Marketing, Sales and Service

More Jobs like this Job

Graphics Designer Rational Studios  Lahore

Job Description We are looking for Graphics Designer for our Game Development department. If you have experience in graphics...

Need Femal e staff for Admin post Dawood Al-HadidEngineering (Pvt.) Limited Islamaba...  Islamabad

Good communication skills both oral and written strong Grip on microsoft office and Excel. send CV on WhatsApp . Dawood Al-hadid...

Rule of Law Expert, Khyber Pakhtunkhwa United Nations Pakistan  Peshawar

  UN Women Pakistan is supporting national and provincial partners to end violence against women (EVAW) by strengthening...

Recruitment Researcher & Data Entry Operator Mr BackOffice  Lahore

Job Description At MR Backoffice, we count on meticulously accurate and insightful data to drive Solution for our Clients. ...

Billing Project Executive Telenor Pakistan  Islamabad

Job Description   Your Impactful Goals will Include: Candidate will be required to coordinate with internal...

Expert Business Development Jazz - Mobilink Pakistan  Jhang

Job Description What is Business Development? This role is responsible for ensuring the achievement of defined DFS targets...

Technical Advisor NCSW United Nations Pakistan  Islamabad

  UN Women would like to support NCSW through a Technical Advisor who will be the focal person within NCSW, and is...

SDG Coordinator UN  Pakistan

  ...