Network Engineer


Job Description


Data and Networks

  • Perform routine monitoring and maintenance of network infrastructure.
  • Diagnose and escalate network issues and coordinate with various stakeholders such as engineering team, field support team, upstream and LDIs to resolve them.
  • Ensure closure of issues via email/phone correspondence with various stakeholders.
  • Proactively identify, diagnose, analyze and troubleshoot issues with IP/Data/MPLS VPN customers.
  • Carry out the configuration of the various network element to ensure service provisioning as per customer requirement.
  • Install new hardware or components, while ensuring with existing network systems.
  • Analyze the processes and recommend improvements.
  • Document issues and solution into an incident management tool.
  • Work with and mentor team members through professional behavior and knowledge sharing.
  • Analyze Syslog messages to identify and resolve problems quickly.
  • Creating SOPs to enhance the productivity of network operations.
  • Ensure compliance with all the applicable policies, procedures and controls of the Information Security Management System.


  • Planning, integration & monitoring of Cybernet core voice infrastructure.
  • SIP-based servers configurations, maintenance & monitoring.
  • Acts as a point of escalation for service integration, testing & delivery with upstream interconnect partners & service partners.
  • Services design & configurations of SIP to PSTN gateways (SS7, PRI, FXS or FXO).
  • Ensure analysis of daily trends and performance reports to identify and remove systemic or foreseeing issues.
  • Coordination with customers for first-time integration of voice services & works support tickets along with the Customer Support team to resolve connectivity and performance issues.
  • Document new processes, document troubleshooting steps, user guides, and LL or HL network diagrams.
  • Work with network tools or scripts to monitor and automate infrastructure for high-quality service delivery.


  • Network monitoring, support, and administration experience, preferably from the ISP industry.
  • Understanding of technologies like VLSM, Static routing, OSPF, BGP, RIP, MPLS, Metro Ethernet, Layer2 switching, tunneling protocols.
  • Certifications: CCNA/CCNP R&S preferred.
  • Networking: OSI Layer, Knowledge of Switches, Routers, LAN, WAN, TCP/IP Suite.
  • Ability to work in teams and independently with candid professional attitude and excellent analytical problem-solving skills.
  • Expertise in Linux/Unix with scripting on programming languages will be preferred.
  • Willing to work in shifts environment (24x7).
  • Excellent written and verbal communication skills with focused and result-oriented personality.
  • Strong concepts of IP routing & network designing.
  • Knowledge and experience in configuration of major open-source VoIP applications (Asterisk), Linux & Databases servers would be a plus.
  • Good troubleshooting & problem-solving skills and understanding of complex scenarios and their root cause.


Required Skills


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