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Smooth running of office on day to day basis.
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Managing, supervising and monitory the work of administration/support staff.
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Implementing and maintaining procedures/office administrative system.
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Organizing meeting and managing database.
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Maintain telecommunication/PABX system.
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Prepare weekly review of all calls being made, maintain employee and visitor logs for reporting.
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Attend customers’ queries and complaints and take prompt action to ensure maximum customer satisfaction.
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Keep management informed by generating and analyzing reports, summarizing information and resolving queries.
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Ensure appropriate housekeeping at floor to maintain productive ambiance.
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Gather requirement from employees regarding ordering inventory for official purpose and supervise inventory stock levels.
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Prepare lower staff duty schedules, leave plans and monitor their over times and client entry register.
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Attend to lower staff queries and ensure timely resolutions.
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Provide feedback to lower staff on their performance against expectations; guide, coach and counsel them for performance maximization.
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Provide office supplies (Stationery & kitchen supplies) for staff and maintain adequate stocks; task includes ordering new supplies, identifying new suppliers and obtaining the best price for Alert.
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Process invoices for the team including validating and obtaining authorization for payment.
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Coordination with all departments for maintaining office efficiency.
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Assist counselling team with administration and customer support services.
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Schedule regular meetings with assigned clients.
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Maintain individual client files and logs and manage client communication for all counselling products including; undergraduate, graduate, MBA, school abroad, foundation, college road map student advisory program.
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Develop and maintain operational reports for the department.
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Support marketing, business development, executive and client data requests from Counselling department.
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Build and manage Dignosco counselors’ network and key relationships with schools, colleges and universities, identifying business opportunities.
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Keep management informed by generating and analyzing reports, summarizing information and resolving queries.
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Coordinate with all Dignosco offices.
Qualifications and Education Requirements
At least bachelor’s degree from a reputable local or international university
Preferred Skills
Self-starter with ability to take initiative and multi task.
Knowledge of MS Office including Access, Word, Excel and Power Point preferred .
Female Required
Timings 11 AM to 8 PM