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• Smooth running of office on day to day basis.
• Managing, supervising and monitory the work of administration/support staff.
• Implementing and maintaining procedures/office administrative system.
• Organizing meeting and managing database.
• Maintain telecommunication/PABX system.
• Prepare weekly review of all calls being made, maintain employee and visitor logs for reporting.
• Attend customers’ queries and complaints and take prompt action to ensure maximum customer satisfaction.
• Keep management informed by generating and analyzing reports, summarizing information and resolving queries.
• Ensure appropriate housekeeping at floor to maintain productive ambiance.
• Gather requirement from employees regarding ordering inventory for official purpose and supervise inventory stock levels.
• Prepare lower staff duty schedules, leave plans and monitor their over times and client entry register.
• Attend to lower staff queries and ensure timely resolutions.
• Provide feedback to lower staff on their performance against expectations; guide, coach and counsel them for performance maximization.
• Provide office supplies (Stationery & kitchen supplies) for staff and maintain adequate stocks; task includes ordering new supplies, identifying new suppliers and obtaining the best price for Alert.
• Process invoices for the team including validating and obtaining authorization for payment.
• Coordination with all departments for maintaining office efficiency.
• Assist counselling team with administration and customer support services.
• Schedule regular meetings with assigned clients.
• Maintain individual client files and logs and manage client communication for all counselling products including; undergraduate, graduate, MBA, school abroad, foundation, college road map student advisory program.
• Develop and maintain operational reports for the department.
• Support marketing, business development, executive and client data requests from Counselling department.
• Build and manage Dignosco counselors’ network and key relationships with schools, colleges and universities, identifying business opportunities.
• Keep management informed by generating and analyzing reports, summarizing information and resolving queries.
• Coordinate with all Dignosco offices.

Qualifications and Education Requirements

At least bachelor’s degree from a reputable local or international university

Preferred Skills

Self-starter with ability to take initiative and multi task.

Knowledge of MS Office including Access, Word, Excel and Power Point preferred .

Female Required

Timings 11 AM to 8 PM