Understand, Improve, and Follow with existing quality assurance metrics.
Maintain a record of customer complaints and nonconformance to quality metrics by recording and reporting, identify root causes and suggest rectification measures.
Document quality assurance activities with internal reporting, auditing, and evaluations of all communication.
Develop new standards for Evaluations and Reporting, with improvements as needed, Identify new areas/metrics for evaluations and ensure implementation.
Identify training needs, conducting one on one session with agents, reporting weak areas of individuals and highlighting them for Team Leads
Pursue continuing education on new solutions, technology, and skills
Customer Service Acumen ,Software Quality Review ,Customer Orientation ,Analytical Skills.
ORGANIZATIONAL CONTEXT AND SCOPE: The United States Refugee Admissions Program (USRAP) operates world-wide with a target of providing resettlement opportunities to tens of...
Positions will be based at below locations (expected): KPK: D.I Khan, Waziristan (South & North), Lakkimarwat, Bannu and Tank Balochistan: Quetta and Pishine Sindh: Duty stations to be...
ORGANIZATIONAL CONTEXT AND SCOPE: The United States Refugee Admissions Program (USRAP) operates world-wide with a target of providing resettlement opportunities to tens of thousands of refugees...
UNICEF works in some of the worlds toughest places, to reach the worlds most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their...
...
The United States Refugee Admissions Program (USRAP) operates world-wide with a target of providing resettlement opportunities to tens of thousands of refugees each year. IOM...
We are looking for a detail-oriented Account Officer in our factory in Mehmood Booti, Lahore. The responsibilities of an Account Officer...
3 year(s) or above experience Islamabad Responsibilities: Design and develop...
Job Description Expert in development using C#, MVC, Web API, Entity Framework, Typescript, Node JS, Angular Js and React Js. ...
Main Responsibility: To ensure daily that the scheduled preventive maintenance of AC systems, chillers and cooling towers is carried...
Reports to: Head of Product / Dotted reporting line to the Program Manager Nature: Full time Type: Permanent (3 months Initial...
...
Job Description Home Based Work but requires 8 hours of extensive working. Performs clerical duties, including, but not...
Job Description Ensuring necessary arrangements and accurately reporting daily tasks to support the smooth functioning of...