Understand, Improve, and Follow with existing quality assurance metrics.
Maintain a record of customer complaints and nonconformance to quality metrics by recording and reporting, identify root causes and suggest rectification measures.
Document quality assurance activities with internal reporting, auditing, and evaluations of all communication.
Develop new standards for Evaluations and Reporting, with improvements as needed, Identify new areas/metrics for evaluations and ensure implementation.
Identify training needs, conducting one on one session with agents, reporting weak areas of individuals and highlighting them for Team Leads
Pursue continuing education on new solutions, technology, and skills
Customer Service Acumen ,Software Quality Review ,Customer Orientation ,Analytical Skills.
ORGANIZATIONAL CONTEXT AND SCOPE: The United States Refugee Admissions Program (USRAP) operates world-wide with a target of providing resettlement opportunities to tens of...
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ORGANIZATIONAL CONTEXT AND SCOPE: The United States Refugee Admissions Program (USRAP) operates world-wide with a target of providing resettlement opportunities to tens of thousands of refugees...
UNICEF works in some of the worlds toughest places, to reach the worlds most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their...
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The United States Refugee Admissions Program (USRAP) operates world-wide with a target of providing resettlement opportunities to tens of thousands of refugees each year. IOM...
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Job Description Job Requirement Identifying and placing the correct healthcare professionals for shifts,...
Organizational Setting and Work Relationships: The GBV Associate supports the operations’ efforts...
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