Reservation Agent Required

Lahore Rs40,000.00 to Rs50,000.00 /month

Job Description

Bachelors with 3 Years (Extensive experience of accommodation service, reservations in travel agency or hotel is mandatory.)

  • Coordinate with Reservation manager and reconfirm with supplier list of all services booked
  • Get hotel bookings confirmation number from suppliers and enter it in the system
  • Email agents service confirmation number using reservation system or outlook
  • Use of in-house reservations system – Juniper
  • Update all incoming enquires into booking status system, this will be updated after every 45 minutes
  • Monitor all online bookings confirmed, investigate failure bookings and find operational solutions to the challenges that may arise
  • Provide high standards of customer care at all times: reconfirm all special requirements entered into the booking
  • Use multiple channels of communication with the agents: Email, Phone, Skype, WhatsApp
  • Acquire a comprehensive product knowledge (destinations and services sold by the company) and market awareness to ensure the best and the most appropriate product is offered according to clients’ needs
  • Be able to prioritize workload and demonstrate good organizational skills by finishing tasks within allocated time
  • Pay attention to detail of all the enquiries received
  • Attend training sessions and team meetings where applicable

Job Type: Full-time

Salary: Rs40,000.00 to Rs50,000.00 /month

Experience:

  • Travel Agent: 3 years (Preferred)

Education:

  • Bachelor's (Preferred)


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