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Reservation Responsibilities

• Respond to enquiries about hotel products and services by telephone, fax and email according to standard guidelines

• Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features to promote its products and services

• Understand Revenue management strategies, up-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue

• Determine guest needs and quote the appropriate room and rate as per requirements

• Input booking information into the Reservation System

• Process amendments to reservations such as extensions, early departures, etc.

• Arrange accommodation, visas and activities for leisure, corporate & wholesaler’s guests

• Record special billing arrangements for groups and conventions

• Coordinate and communicate with all other departments to ensure a smooth operation

Administration & Coordination

• File and organize departmental documents, maintain stationery and office supplies for the department

• Prepare monthly staff attendance report for Payroll processing

• Perform duties and responsibilities in a confidential manner when applicable

• Report any equipment failures/problems & repair requests to Maintenance Department

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure
and a desire to stretch your limits: that’s the Novotel spirit.
An international brand with a network of 400 hotels in 60 countries, Novotel’s success
is due to the professionalism and enthusiasm of its 30 000 employees who
have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees:
"At Novotel, we grow faster". To transform this promise into reality, Novotel
has implemented a unique human resources policy declined around five main
professional career paths. Novotel accompanies each employee throughout their career.
Integration, geographic mobility, bridging provision, skills development… everyone
is given the opportunity to progress quickly and go further. Impossible is not Novotel.