1) To manage all pre-sales and post-sales operational activities pertaining to CRM.
2) To maintain the highest level of customer service while efficiently responding to their queries, grievances, and suggestions.
3) Proactively conducting customer surveys to ensure the availability of service at all times.
4) To efficiently use Customer Account Management Application to raise and followup on requests for initiating, upgrading or terminating services while maintaining an updated database at all times.
5) To coordinate and follow-up with internal and external stakeholders as per their requirements.
6)To maintain sales reports as required by management.
Senior Stakeholder Management, Numbering, Post-Sales, Fiber Optic Technology, Pre-Sales Technical Consulting,