Senior Information Management Assistant


Job Description

Organizational Setting and Work Relationships:
The Senior Information Management Assistant provides technical assistance in the DAFI application online portal testing and troubleshooting data entry issues, responds to online queries during the period that the DAFI applications are open for submission, and manages the DAFI alumni registration process.

The position is supervised by the Information Management Officer and receives functional guidance and support from IM specialists at country level. Subject to the nature of the task/assignment, he/she will work independently on routine tasks, while will follow instructions of the supervisor for more complex issues. The position has no supervisory role. The incumbent may play a liaison role with the national and local authorities for gathering and exchange of data.

The DAFI online application portal is designed, tested, launched and maintained.
The Office has reliable and up-to-date data on persons of concern.
Global data standards, and where appropriate, the establishment of country-specific common data standards are adopted by UNHCR and its partners.

Assist in operationalizing the DAFI online application portal and alumni platform.
Assist in testing data entry of dummy forms and user troubleshooting.
Assist in compiling and aggregating information elements required to produce standardized information products and implement data/information collection plans for baseline and context-specific data.
Support the operation in the analysis of processed data and information and perform data quality and consistency control.
Support DAFI applicants to troubleshoot data entry issues, ensuring a high level of technical and process support and dealing with queries from students, staff in person and by telephone and email
Report system errors/bugs to the Information Management unit
Perform any other related duties as requested.

Liaise with partners and represent UNHCR in meetings related to the functions.
Decide on appropriate resolution to data management problems and escalate issues to the supervisor if incident cannot be resolved.

Education Qualifications & Professional Work Experience:
Completion of secondary education with certificate/training in Information Technology, Computer Science, Demography, Statistics, Social Sciences or any related area. A bachelor’s degree in these subjects will be an added asset.
At least 5 years of relevant work experience, including excellent knowledge of computer software and database applications.
Advanced Excel skills (e.g. pivot tables, functions, etc.)
Experience with handling confidential data and demonstrated understanding of different data collection methodologies.

Desirable Qualifications & Competencies:
Successful participation in the Operational Data management Learning Programme.
Experience in web design and software development is an asset.
Experience with relevant software such as ArcGIS, Mapinfo, SPSS, EpiInfo6, SQL Server, and/or proGres.
Experience with HTML, PHP, ASP and/or Java is an asset.
Proven skills to analyse statistical information.
Ability to formulate IM-related technical requirements and Operating Procedures.

Language Requirements:
Fluency in English and working knowledge of another relevant UN language or local language.

Competency Requirements:
Cross-Functional Competencies:

  • Analytical Thinking
  • Innovation and Creativity
  • Technological Awareness

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