Supervisor Field Recovery

Karachi

Job Description

Job Function:
Operations

Regular/Temporary:
Permanent
Full/Part Time:
Full time


Recovery Supervisor Job Description

Ensure Recovery Targets are achieved as per CARS benchmark. Ensure adherence to laid down C&R processes, policies and Quality Assurance. Timely completion of all mandatory risk and compliance training, including e-learning by the set deadlines. Completion of all mandatory risk and compliance training and related compliance acknowledgements by each member of your team by the set deadlines.


Key Roles and Responsibilities

nsure and comply with applicable laws and regulations, the Groups policies, procedures and the Group Code of Conduct. Effectively identify, escalate, mitigate and resolve risk and compliance matters. Contribute to a culture in which all stakeholders feel safe to raise concerns and where risk and compliance matters are addressed, and misconduct appropriately dealt with. Proactive identification and reporting of risks and concerns. Mitigation of risks and resolution of issues in a timely manner including developing suitable controls and measuring their effectiveness

Key Responsibilities

  • Review of Daily performance and other MIS’s to determine team Performance, account coverage, monitor area of improvement and to prevent or monitor exceptions.
  • Staff Retention and Motivation
  • Carries out ROs follow up on the productivity benchmarks of number of accounts per RO Field visits/calls per day, contacts, promise taken, promises kept and amount collected.
  • Ensure CACS utilization by the team.
  • Ensure maximum coverage of accounts.
  • Provided feedback to line mangers/senior manager about team performances and delinquent pool.
  • Resolve problematic accounts by direct interaction with customers.
  • Help/guide ROs in customer management both on telephone/field visits.
  • Review and assist in effective capacity planning.
  • Ensure performance management as per process.
  • Ensure customers complaints resolutions and escalations as per the defined TAT.
  • Evaluate training requirements of ROs and arrange/conduct as per Training program.
  • Ensure CACS utilization of the team with appropriate usage of excuse code, consistent and quality updated of CACS trails on every account.
  • To ensure all QA/OR exception are closed in the given timelines.
  • Ensure Compliance to Collections and Group code of Conduct.
  • Ensure Compliance of DOs & Don’ts
  • To ensure that all processes are carried out adhere to the Collections process and Strategy Manuals.
  • Minimize / prevent customer complaints.
  • Ensure customer are treated fairly.
  • Conduct daily and other periodic reviews of all team members individually to monitor individual performance and productivity.
  • Reviews accounts worked on, identify areas of weakness and conduct counselling and take appropriate measure to rectify lags.
  • GL account reconciliation.
  • To ensure incentive validation.

Key Stakeholders

CA&A
Operations
CCU
Legal & Compliance
HR
Health & Safety
Credit Policy & Products

Qualifications and Skills

Qualifications & Skills

Minimum Qualification Graduate from recognized University
Good Communication & Presentations Skills– written/ verbal (advanced)
Excellent Negotiation skills & Influencing Skills
Problem solving and decision-making Skills
Strong Analytical Skills
Having goof understanding of Retail Banking Knowledge, Process flows & Operational Risk
Should be a Team Player and flexible for multi-tasking
Ability and Willingness to handle challenging task with High moral and ethical standards.


How To Apply

You can search and view current opportunities across our organisation and apply immediately by visiting www.standardchartered.com and selecting Careers. To help speed up your application, please note the following:

  • You will need to log in (or register if you are visiting our careers site for the first time) before you can apply for a specific role

  • Some roles may require you to undertake an online talent assessment in addition to completing the application form (to facilitate this process it is preferable that you provide us with an email address as part of your contact information)
  • We will ask you about your education, career history and skills and experience, it may be helpful to have this information at hand when completing your application

It usually takes 15 - 20 minutes to complete the application form; you can save your application at any time and return to complete it at your convenience.

Closing Dates

The closing date for applications is 26/08/2021. Please note all closing dates are given in Hong Kong time (GMT + 8 hours). We aim to respond to successful applicants within four weeks and will keep a record or your application in our database so that we can contact you when suitable vacancies arise in future.


Similar Jobs

Project Assistant United Nations Pakistan  Pakistan

  ORGANIZATIONAL CONTEXT AND SCOPE: The United States Refugee Admissions Program (USRAP) operates world-wide with a target of providing resettlement opportunities to tens of...

View similar Jobs of Others
District Coordinator (Roster) United Nations Pakistan  Pakistan

Positions will be based at below locations (expected): KPK: D.I Khan, Waziristan (South & North), Lakkimarwat, Bannu and Tank Balochistan: Quetta and Pishine Sindh: Duty stations to be...

View similar Jobs of Others
Senior Project Assistant, Cultural Orientation United Nations Pakistan  Pakistan

ORGANIZATIONAL CONTEXT AND SCOPE: The United States Refugee Admissions Program (USRAP) operates world-wide with a target of providing resettlement opportunities to tens of thousands of refugees...

View similar Jobs of Others
National Consultancy Social and Behaviour Change Communication United Nations Pakistan  Pakistan

  UNICEF works in some of the worlds toughest places, to reach the worlds most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their...

View similar Jobs of Others
Senior Project Assistant Compliance United Nations Pakistan  Pakistan

  The United States Refugee Admissions Program (USRAP) operates world-wide with a target of providing resettlement opportunities to tens of thousands of refugees each year. IOM...

View similar Jobs of Others

More Jobs like this Job

System Administrator Broadpeak Technologies  Islamabad

3 year(s) or above experience Islamabad Responsibilities: Performs systems...

Accounts Officer Eurobit PVT(LTD)  Lahore

We are looking for a detail-oriented Account Officer in our factory in Mehmood Booti, Lahore. The responsibilities of an Account Officer...

Android Developer / Mobile App Developer SP-Press  Lahore

Job Description We are looking for experienced android application developers on the Android platform. The person shall be...

Consultancy- Drafting a Model Law on Forced Labour United Nations Pakistan  Pakistan

  Terms of References - National Consultant For providing technical assistance to the Ministry of Overseas Pakistanis...

Electrical Technician Cyber Internet Services  Bahawalpur

  Position Summary: Managing Operation and Maintenance of Cybernet Building, Power and Cooling...

Senior Data Assistant UN  Pakistan

Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental,...

Admin Officer Expostore  Karāchi

Position: Admin Officer Gender: Male Qualification: Minimum Bachelor Requirement: 2 years of related experience in administration...