Assistant Manager Customer Solution Unit

Karachi

Job Description

  • Lead the respective teams in the test and validation of solutions into first a Most Viable Product (MVP) and then in a proven solution, ready for scale.
  • Responsible for standardizing and harmonizing the roll out and deployment of CPO solutions, in coordination with other areas (SIMs, Franchise, Medical, Finance, etc.).
  • Define the metrics and goals to measure the impact of solutions to be scaled.
  • Monitor the execution of the project, in line with the defined expectations. Identify and propose intervention measures to ensure goals are met and impact of solutions is measured.
  • Screen for proven tested solutions inside the Novartis organization or externally, to be localized, piloted and scalable in Novartis.
  • Interacts with key stakeholders internally (Commercial, Medical, Finance Legal & Compliance,) and externally (i.e. Vendors, Providers, Other companies) to further increase project efficiency
  • Creates and feeds a shared CPO Offering Solutions catalogue to address key pain points in the steps of the patient journey (Diagnosis/Patient Identification, Referral/Capacity and Adherence/Maintenance), that franchises can refer to according to their
specific needs.
  • Able to coach and mentor teams to continue being agile, learn and implement ideas.
  • Be an internal thought-leader on evolving aspects of agility and help build awareness and capabilities internally amongst the franchise and medical affairs functions.
  • Work within any given legal framework, Novartis Ethics and Compliance policies and ensure those around him/her do the same.

Commitment to Diversity & Inclusion:

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Minimum requirements

  • Experience in sales & marketing, consulting and / or medical devices may be valuable.

Division

PHARMA

Business Unit

AMAC

Country

Pakistan

Work Location

Karachi

Company/Legal Entity

Novartis Pharma (Pakistan) Ltd

Functional Area

Market Access

Job Type

Full Time

Employment Type

Regular

Shift Work

No

Early Talent

Yes


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