Business Account Manager


Job Description


Why should you join Telenor?
At Telenor Pakistan, we give you the opportunity to become a skilled professional in your chosen field of interest. Being rated as the top employer of the country, we enable you to realize your dreams in an environment of diversity and openness to new mindsets.

Related to Position:
The role will allow you to contribute towards our vision of taking Telenor Business products to a leading position over the coming years. And will get the opportunity to enhance vision and expertise for B2B segments.

  • Managing a portfolio of accounts to achieve long-term success.
  • Developing healthy relationships with customers by providing them support and solutions.
  • Strict adherence to company/divisional policies, plans and strategies to achieve company/divisional key deliveries along with complete understanding of code of conduct.
  • Churn management
  • Monthly New New target achievement through upselling and new acquisition of Medium Enterprises
  • Achievement of 100% collection
  • Ensuring upselling and cross selling in the assigned portfolio
  • Relationship at all tiers in assigned portfolio
  • Enterprise solution knowledge for e.g; IOT, M2M, Corporate sms, MAD


Your Typical day at work:
  • Proactively develop customer relationships by maintaining contact at an appropriate level.
  • 100% portfolio management.
  • Maintain Voice and Data Churn in the assigned threshold.
  • Monthly collections and upselling.
  • Provide support to Customers by ensuring resolution of network coverage, billing, and services issues.
  • Contribute to the ongoing development and improvement of the customer experience.


Eligibility Criteria:
• Education:
  • Minimum: BBA
  • Maximum: MBA (Preferably Marketing)
  • Work experience: 2 plus years experience of: Corporate Servicing, Client Management, Key Account Management.

Potential Career Path:
This specific job gives you ample opportunities to maneuver around in other departments like Business Solutions, Sales & Distribution & Customer Experience Management.


Functional Skills / Knowledge Areas:
  • Strong business sense and industry expertise
  • Excellent communication and negotiation skills
  • Business acumen with a problem-solving attitude
  • Adaptable to new environments and a good team player
  • Ability to meet tight deadlines
  • Ability to Handle difficult situations
  • Remote/Digital Selling
  • Consultive Selling
  • IoT and Enterprise Solution Selling
  • Next level Sales pitching through story telling


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