Community Operations Manager, Pakistan

Login to Apply Now
Karachi 0 - 0

Job Description

Job Description

Ready to change the world? We’re reinventing freight and logistics at Trella. We’re a YC-backed technology company and we're looking for the best talent out there to help us build and scale our product offering. We aspire to create a step-change in the industry and we want you to be a part of the journey!
About Community Operations: Community Operations is the eyes, ears, and voice of Trella to our community of Carriers and Shippers; we listen and talk to our community through our dedicated teams across various channels, and we own and obsess about the quality of service and the overall experience we offer our community. Think of us as the rubber band that will allow Trella to pursue it’s lightning speed growth across different business segments and geographies, while holding our operations tight.
Key Job Purpose At Trella, we obsess about the quality of our service, and delivering a top-class experience that establishes trust with our Shippers and Carriers is core to how we operate as a company and how we design our product. At Community Operations we own this company value and are mandated to propel Trella’s lightning speed scaling in the smartest, most efficient way.We are looking for a Community Operations Manager to lead a team of professionals to continually achieve operational excellence in activities related to supporting Shippers and Carriers, and enabling the smooth growth of Trella in our markets of operationsRoles Responsibilities:
  • People Management: Lead, motivate, and develop a high-performing team within a time-sensitive and demanding environment.
  • Team leadership: Cope with Trella’s lightning-speed scaling and create a vibrant, customer-obsessed, and results-oriented culture in your team.
  • Best-in-class operation: Drive continuous process improvement to deliver a world-class experience for Carriers and Shippers.
  • Be responsible for identifying trends within your team's performance and improving them.
  • Dive deep into performance numbers, perform analysis and take data-driven actions to continuously improve our service quality.
  • Listen to our community and transfer their voice to relevant stakeholders.
  • Maintain a proactive mindset and always think out of the box.
Prerequisites:
  • 5 to 7 years of experience in any of the below job families: operations, support operations, project management, consultancy, or investment banking.
  • 2+ years of experience leading large teams (20+).
  • A Background in a fast-paced tech company / startup is a plus.
  • Lean Six Sigma certification is a plusData-driven and analytical in mindset.
  • SQL, coding, or programming experience is a plusFluency in English and Arabic is necessary.
  • A problem solver with a bias for action, you embrace challenges and would stop at nothing to create solutions, considering done to be better than perfect.
  • Process and optimization is your bread and butter. You're excited about the opportunity to create new processes and implement them across the support organization in a consistent and organized manner.
  • You possess communication prowess and experience in managing a complex stakeholder matrix.
  • You have superior planning and organizational skills and you strive under pressure.
  • Integrity is one of your core values, and you’re excellent in following through on tasks.
Trella aims to structure and regulate the freight industry with a goal of improving efficiency and reducing waste throughout the entire supply chain. This can only be achieved through building technology to create an interconnected network of carriers and shippers. Through this technology, Trella will improve shipping routes, increase truck utilization and efficiently batch shipments. This will effectively reduce costs throughout the entire supply chain, improving carrier and shipper economics and ensure both ends of the marketplace profitably grow their businesses - creating unprecedented economic opportunities in the logistics space - while reducing environmental waste.

Job Specification

 


Login to Apply Now

Similar Jobs

Web Graphics Designer BOHRADEVELOPERS  Karachi

  We are looking for a Web Designer who is responsible for creating highly usable and visually engaging website designs across all content management systems...

View similar Jobs of Arts, Audio/Video Technology and Communications
Web Graphics Designer BOHRADEVELOPERS  Karachi

  We are looking for a Web Designer who is responsible for creating highly usable and visually engaging website designs across all content management systems...

View similar Jobs of Arts, Audio/Video Technology and Communications
SEO Content Writer - Proofreader - Editor BOHRADEVELOPERS  Karachi

  We are looking for a Content Writer to join our editorial team and enrich our websites with new Search Engine friendly content. Your duty will be to...

View similar Jobs of Arts, Audio/Video Technology and Communications
National Communications Expert United Nations Pakistan  Karachi

  Please apply through the following link and application submitted through the mentioned link will be accepted ONLY: ...

View similar Jobs of Arts, Audio/Video Technology and Communications
SEO Content Writer - Proofreader - Editor BOHRADEVELOPERS  Karachi

  We are looking for a Content Writer to join our editorial team and enrich our websites with new Search Engine friendly content. Your duty will be to...

View similar Jobs of Arts, Audio/Video Technology and Communications
Communications Associate - Islamabad UN  Islamabad

  ...

View similar Jobs of Arts, Audio/Video Technology and Communications

Subscribe for Latest Jobs


Categories

Latest Jobs

Jobs in Pakistan

Jobbox

More Jobs like this Job

Call Center Agent Storm Bridge  Lahore

JOB AVAILABLE FOR FE-MALES Post: Call Center Agent (FOR FE-MALES) Requirement: Fluency in English (Listening & Spoken) ...

Software Engineer Broadpeak Technologies  Islamabad

3 year(s) or above experience Islamabad Responsibilities: Design and develop...

HR Intern PakWheels  Lahore

We are changing automotive industry in Pakistan, we are changing how millions of Pakistan's buy and sell cars and bikes, how they...

Mapping of the Gender Specific Social Sector... UN  Peshawar

  ...

AM Supply Chain (Port Qasim) Rehmpack (Pvt.) Limited  Karachi

CORE RESPONSIBILITIES: Assist in developing appropriate supply chain strategy to maximize customer satisfaction at the lowest...

MVC Developers Tingba Technologies  Islamabad

Job Description we need mvc devlopers we atleast two years of experience. Must possess following skills:   ...

DGM ELECTRICAL The Human Solution  Punjab

Our client is a renowned group of Sugar Manufacturing companies, based in Lahore. They are looking for "DGM ELECTRICAL" to be...

Technical Sales Engineer Mason1 Pvt Ltd  Islamabad

Job Description Sales Engineer & Marketing Executive (Solar Energy) Qualification: BE -/ Electrical / Electronics /...

Jobbox

We ensure to provide you with endless job opportunities where you are just one click away from the exciting jobs. We believe to follow a vision to connect talent with opportunity. We post job listings on our website where you can avail this medium for finding jobs easily. We know that finding jobs is lengthy process, therefore, we have created an easy access for our customers to receive job postings on your email once you sign up at our website.

Quick Links

Jobbox

Copyright © 2017-2025 Jobbox. All Rights Reserved | Terms & Conditions | Privacy policy