Customer Retention & Relationship Officer

Islamabad Rs 35,000 - Rs 50,000 a month

Job Description

(Night Shift, Home Based Job)

Rs.35, 000 – Rs.50, 000

Job Type: Full Time

What You'll Do:

Customer relationship officer is responsible for relationship building with customers. This position coordinates, executes, and manages programs built to effectively retain customers through positive relationship-building, listening to concerns/addressing issues and educating customers on the value of our products. A customer-oriented focus is necessary in order to preserve long-term customer satisfaction. This position requires someone that is highly organized.

What We're Looking For:

· 2+ years prior experience in a customer facing role (sales and/or support).

· Ability to communicate both verbally and non-verbally to students, parents and teachers over the phone.

· Strong ability to build and maintain customer relationships.

· Proven ability to manage multiple responsibilities with a high attention to detail and professionalism.

· Ability to remain flexible in order to adapt to changing work environments.

· Ability to take initiative, ownership and prioritize tasks.

· Exhibit a professional and polite appearance at all times.

· Self-motivated and driven.

· Maintain highest level of professional ethics and compliance with company rules, policies and regulations.

· Experience as customer representative officer or management is preferred.

· Can work during Night Shift.

Skills Required:

· Knowledge of Microsoft Word and Excel in Windows Format.

· Knowledge and experience of working in MIS.

· Effective listening and problem-solving skills.

· Excellent communication and presentation skills.

Must Requirement:

· Equipped with Laptop.

· Electricity backup.

· 2 Internet Connections (1 for backup).

· Reside in area with good 4g internet.

Education:

· Master's (Preferred)

Contract length: 12 months

Job Types: Full-time, Contract

Salary: Rs35,000.00 - Rs50,000.00 per month

Experience:

  • Customer Relationship and Retention: 2 years (Preferred)

Education:

  • Master's (Preferred)

Work Remotely:

  • Yes

COVID-19 Precaution(s):

  • Remote interview process
  • Virtual meetings


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