Customer Service Advisor - Front Line (Temporary)

Karachi

Job Description

 

(22000BT)

Pakistan-Sindh-Karachi | Full-time | Temporary | Flexible Working Times
 


YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world's most international company?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!


 

YOUR TASKS

  • Handle incoming calls and chats from customers related to booking, tracking / tracing, pre/post-ship inquiries etc. in a professional manner.
  • Ensure response to emails as per defined SLAs.
  • Support in maintaining departmental service levels.
  • Assist and deliver on all tasks assigned by supervisor/manager.
  • Liaise with Operations, Sales and other departments for quick and efficient resolution of customer issues and queries.
  • Generate sales and cash leads for Commercial department.
  • Up-sell DHL value added services.
  • Identify customer needs to promote DHL electronic shipping solutions to increase e-commerce penetration.

YOUR PROFILE

  • Typically requires a Bachelor Degree (or equivalent) with at least 1-2 years of relevant experience.
  • Able to work in shifts based on the team's requirement.
  • Functional knowledge of MS Office.
  • Proficient with telephone and order booking systems.
  • Excellent spoken and written communication skills.
  • Excellent negotiation and interpersonal skills.

OUR OFFER

  • Strong career support in an international environment.
  • Great culture and colleagues.
  • Multifarious benefit program.

Do you see a personal challenge in these versatile and responsible tasks? Then apply now!

 

Posting Legal Entity DHL Pakistan (Private) Limited

 

 


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