Customer Service Office

Lahore

Job Description

Roles and Responsibilities:

  • Ensure effective and efficient handling of customers in the branch and provide them services according to the laid down service and quality indicators.
  • Handle account opening and its related processes.
  • Manage customer correspondence.
  • Review and monitor the service indicators assigned to the branch and take effective steps for its achievement.
  • Guide walk in customers for loans to the sales office.
  • Coordinate all communications pertaining to staff within the branch and with the head office.
  • Prepare tax and other reports for further submission to CSM and Head Office.
  • Ensure verification of the entire inventory of Fixed Assets by physical check once a year and reconcile fixed assets register.
  • Maintain the leave register.
  • Maintain records of all kinds of correspondence, circulars etc.
  • Be the custodian, along with the other officer, of security stationary/cheque books.
  • Be the owner of the administrative support to the branch needs in term of the staff facilities and customer management.
  • Back up of Cash Teller.
  • Managing incoming calls and customer service account inquiries on account balances, transaction details, statements and schedule of charges.
  • Handle customer complaints, provide appropriate solutions and alternatives within TAT. * Open/Closure of accounts.
  • Refer customers to appropriate banking services and representatives.
  • Issuance of cheque books, Bankers Cheques and TDR’s.
  • Custodian of received cheque books and ATM cards.
  • Input data for account opening, cheque book issuance and TRD issuance.
  • Handling Keys in absence of Teller.
  • Any other responsibility assigned by CSM/BM/RCSM.

Requirement: Bachelor’s degree in the field of Business Administration/Commerce/Humanities/Social Sciences.

Experience:

Have a minimum 2 to 3 years’ relevant work experience.

No. of Positions:

More than 10.

Location:

Multiple cities.

Please note: It is mandatory to apply on our job portal & post your CV, otherwise cv will not be catered.

Contract length: 12 months

Expected Start Date: 05/04/2021

Job Types: Full-time, Contract

Experience:

  • customer service: 3 years (Preferred)

Education:

  • Bachelor's (Preferred)

Work Remotely:

  • No

COVID-19 Precaution(s):

  • Remote interview process
  • Social distancing guidelines in place
  • Sanitizing, disinfecting, or cleaning procedures in place


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