Customer Service Office

Lahore

Job Description

Roles and Responsibilities:

  • Ensure effective and efficient handling of customers in the branch and provide them services according to the laid down service and quality indicators.
  • Handle account opening and its related processes.
  • Manage customer correspondence.
  • Review and monitor the service indicators assigned to the branch and take effective steps for its achievement.
  • Guide walk in customers for loans to the sales office.
  • Coordinate all communications pertaining to staff within the branch and with the head office.
  • Prepare tax and other reports for further submission to CSM and Head Office.
  • Ensure verification of the entire inventory of Fixed Assets by physical check once a year and reconcile fixed assets register.
  • Maintain the leave register.
  • Maintain records of all kinds of correspondence, circulars etc.
  • Be the custodian, along with the other officer, of security stationary/cheque books.
  • Be the owner of the administrative support to the branch needs in term of the staff facilities and customer management.
  • Back up of Cash Teller.
  • Managing incoming calls and customer service account inquiries on account balances, transaction details, statements and schedule of charges.
  • Handle customer complaints, provide appropriate solutions and alternatives within TAT. * Open/Closure of accounts.
  • Refer customers to appropriate banking services and representatives.
  • Issuance of cheque books, Bankers Cheques and TDR’s.
  • Custodian of received cheque books and ATM cards.
  • Input data for account opening, cheque book issuance and TRD issuance.
  • Handling Keys in absence of Teller.
  • Any other responsibility assigned by CSM/BM/RCSM.

Requirement: Bachelor’s degree in the field of Business Administration/Commerce/Humanities/Social Sciences.

Experience:

Have a minimum 2 to 3 years’ relevant work experience.

No. of Positions:

More than 10.

Location:

Multiple cities.

Please note: It is mandatory to apply on our job portal & post your CV, otherwise cv will not be catered.

Contract length: 12 months

Expected Start Date: 05/04/2021

Job Types: Full-time, Contract

Experience:

  • customer service: 3 years (Preferred)

Education:

  • Bachelor's (Preferred)

Work Remotely:

  • No

COVID-19 Precaution(s):

  • Remote interview process
  • Social distancing guidelines in place
  • Sanitizing, disinfecting, or cleaning procedures in place


Similar Jobs

Senior Graphic Designer - Social Media Marketing Septem Systems  Lahore

Company Description Established in 2016, SEPTEM SYSTEMS is a technology, consultancy and services firm with a focal point of helping and assisting organizations to precedent amidst...

View similar Jobs of Marketing, Sales and Service
Livestock Specialist United Nations Pakistan  Quetta

  Please apply using link below: Livestock Specialist (2201829) ...

View similar Jobs of Marketing, Sales and Service
Google Adwords Specialist BOHRADEVELOPERS  Karachi

  We are looking for an experienced Googler that has success with paid search campaigns using Google AdWords. This role will plan and manage paid search...

View similar Jobs of Marketing, Sales and Service
Assistant Marketing Manager IT consultancy firm  Pakistan

Posted date 20th May, 2022 Last date to apply 31st May, 2022 Category Sales and Marketing    ...

View similar Jobs of Marketing, Sales and Service
SEO Specialist Broadpeak Technologies  Islamabad

3 year(s) or above experience Islamabad Responsibilities: Plan, develop and implement SEO strategy across various websites Reviewing and...

View similar Jobs of Marketing, Sales and Service
SEO Specialist Broadpeak Technologies  Islamabad

3 year(s) or above experience Islamabad Responsibilities: Plan, develop and implement SEO strategy across various websites Reviewing and...

View similar Jobs of Marketing, Sales and Service

More Jobs like this Job

PROEJCT OFFICER-MARRIAGE NO CHILD'S PLAY Oxfam GB  Lahore

  Oxfam is a global movement of people working together to end the injustice of poverty.   ...

Area Coordinator UN  Pakistan

Under the technical directions of the Provincial and Federal Polio Eradication Team Leader, and the overall supervision of the WHO...

Senior Data Management Assistant UN  Islamabad

Organizational Context: The position is normally supervised by a Professional or senior General Service staff member who provides the...

DevOps Engineer Cyber Internet Services  Karachi

  Assist System, Network and Database administrators and software engineers in administering and managing...

Regional Operations Manager Aga Khan Rural Support Programme  Pakistan

2140BR Regional Operations Manager Aga Khan Rural Support Programme The position The AKRSP is seeking a high calibre...

Mid-term Review of Country Programme... United Nations Pakistan  Islamabad

Purpose of consultancy: The overall objective of the Mid-Term Review is to assess the achievements of the CPD9 in terms of its...

NATIONAL POST: HR Associate new UN  Islamabad

PLEASE APPLY ON THE LINK GIVEN BELOW:...