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Roles and Responsibilities:

• Ensure effective and efficient handling of customers in the branch and provide them services according to the laid down service and quality indicators.

• Handle account opening and its related processes.

• Manage customer correspondence.

• Review and monitor the service indicators assigned to the branch and take effective steps for its achievement.

• Guide walk in customers for loans to the sales office.

• Coordinate all communications pertaining to staff within the branch and with the head office.

• Prepare tax and other reports for further submission to CSM and Head Office.

• Ensure verification of the entire inventory of Fixed Assets by physical check once a year and reconcile fixed assets register.

• Maintain the leave register.

• Maintain records of all kinds of correspondence, circulars etc.

• Be the custodian, along with the other officer, of security stationary/cheque books.

• Be the owner of the administrative support to the branch needs in term of the staff facilities and customer management.

• Back up of Cash Teller.

• Managing incoming calls and customer service account inquiries on account balances, transaction details, statements and schedule of charges.

• Handle customer complaints, provide appropriate solutions and alternatives within TAT. * Open/Closure of accounts.

• Refer customers to appropriate banking services and representatives.

• Issuance of cheque books, Bankers Cheques and TDR’s.

• Custodian of received cheque books and ATM cards.

• Input data for account opening, cheque book issuance and TRD issuance.

• Handling Keys in absence of Teller.

• Any other responsibility assigned by CSM/BM/RCSM.

Requirement: Bachelor’s degree in the field of Business Administration/Commerce/Humanities/Social Sciences.

Experience:

Have a minimum 2 to 3 years’ relevant work experience.

No. of Positions:

More than 10.

Location:

Multiple cities.

Please note: It is mandatory to apply on our job portal & post your CV, otherwise cv will not be catered.

Contract length: 12 months

Expected Start Date: 05/04/2021

Job Types: Full-time, Contract

Experience:

• customer service: 3 years (Preferred)

Education:

• Bachelor's (Preferred)

Work Remotely:

• No

COVID-19 Precaution(s):

• Remote interview process
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place