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Job Responsibilities:

· Resolve service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment & following up to ensure resolution.

· Build sustainable relationships of trust through open and interactive communication

· Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

· Follow communication procedures, guidelines and policies

· Resolve customer complaints via phone, email, mail or social media

· Place or cancel orders

· Attempt to persuade customer to reconsider cancellation

· Work with customer service manager to ensure proper customer service is being delivered

Requirements:

· Proven customer support experience

· Customer orientation and ability to adapt/respond to different types of characters

· Excellent communication and presentation skills

· Ability to multi-task, prioritize and manage time effectively

· Strong phone contact handling skills and active listening

· Candidate should be minimum graduate

Job Type: Full-time

Salary: Rs25,000.00 to Rs35,000.00 /month

Experience:

• Customer Service: 2 years (Required)
• Chat Support: 1 year (Required)

• Bachelor's (Required)

• Lahore (Required)