Job Responsibilities:
· Resolve service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment & following up to ensure resolution.
· Build sustainable relationships of trust through open and interactive communication
· Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
· Follow communication procedures, guidelines and policies
· Resolve customer complaints via phone, email, mail or social media
· Place or cancel orders
· Attempt to persuade customer to reconsider cancellation
· Work with customer service manager to ensure proper customer service is being delivered
Requirements:
· Proven customer support experience
· Customer orientation and ability to adapt/respond to different types of characters
· Excellent communication and presentation skills
· Ability to multi-task, prioritize and manage time effectively
· Strong phone contact handling skills and active listening
· Candidate should be minimum graduate
Job Type: Full-time
Salary: Rs25,000.00 to Rs35,000.00 /month
Experience:
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