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About the Job:

As a Customer Support- Intern with Tez Financial Services you will be engaged in the following activities:

· Delivering top-notch customer service, focusing on solving day to day customer problems, escalating issues as needed and conducting regular follow-ups to ensure that customer issues are resolved as quickly as possible.

· Cater to customer queries on Email, WhatsApp and Facebook.

· Communicate with the management team regarding customer requests and policy concerns.

· Maintain accurate customer interaction records.

· Assist Customer Support Lead in various tasks including customer call backs & C-SAT surveys.

Requirements:

Demonstrable skills in the following:

· Exceptional Customer Service

· Relationship Building

· Effective Communication (Candidates will have to undergo a written exam in order to qualify for the position).

· Data Entry skills.

· Experience in using MS Office (Excel, Word) & Google Sheets.

This is a 2-month internship program which can lead to a permanent position within the company based on performance. The incumbent must be an energetic self-starter who is driven to succeed.

About Us

Tez Financial Services (TFS) is a licensed Non-Bank Microfinance Company (NBMFC) that aims to deliver innovative financial products to Pakistan’s masses, via a smartphone application, with a vision to accelerate financial inclusion without friction. With a passion to shift paradigms, we believe that convenient, cost-effective, and instant financial services are pivotal in changing the landscape of the Pakistani financial industry, thereby improving the lives of millions across the country.

Job Type: Internship

Experience:

• customer service: 1 year (Preferred)

• Intermediate (Required)

• Karachi (Required)

• English (Required)
• Urdu (Required)