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Job Description

ROLE AND RESPONSIBILITIES

This role is responsible for managing liens for collections and/or recovery. Basic responsibilities include coordination with insurance companies and attorneys to negotiate and resolve outstanding balances on files using phone, email, and fax. Secondary responsibilities include proper file servicing using guidelines and SOP’s published on the training site and ensuring target achievement.

Specifics

• A collector should touch 50 files a day prioritizing files on Follow-up Calendar first, and then inactive files on Dashboard.
• Collectors are required to complete Due Diligence on 40 files a day, per guidelines mentioned on the training site. Primary action status being “Case File Missing” and “File Verified”.
• Collectors should be able to complete Collector File Review Notes on 25 files a day, per guidelines mentioned on the training site.
• A collector must have at least 10 follow-ups per day for a potential settlement.
• The collections officer should submit at least 01 new offer a day

Job Type: Full-time

Salary: Rs35,000.00 - Rs45,000.00 per month

Work Remotely:

• No