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Who We Are:

We are a privately owned leading Managed IT Services company. Since 1996 we have specialized in providing a full range of services from Network amp; Security, UNIX/Linux amp; Windows Engineering, System amp; Database Administration, Help Desk Support, VoIP Support and maintain IT infrastructures for our clients which are made up of small to medium-sized enterprises. We are looking for highly passionate desktop support professionals that can help elevate our MSP services and drive the growth and success of our company.

Who You Are:

An energetic technically savvy tech professional who is looking to move his/her career upward. You have been a Helpdesk Tech that started at Level 1, 2 and moved up to Level 3. When escalated tickets need a solve you are the go-to resource on the team that people come to for coaching. You specialize in providing user support to an array of customers and handling 700+ users, executive level staff from clients with diverse IT infrastructures is a snap for you. Your resume clearly highlights your technical aptitude and mastery of Windows and Apple systems. You aspire to take the next step in your career and have been a backup Junior System Administrator who has worked with Windows servers 2008/12/16 in a variety of mixed production environments with Windows, Mac, and Linux networks in addition to G-Suite(Google Workspace), Microsoft 365 suite, Okta or similar SSO platforms, and Workspace One (AirWatch) or similar MDM platforms. You have also worked with file system management, mail servers, Veeam or Veritas Backup Exec, DLO, Symantec Antivirus or ERP platforms, and mobile devices.

The Job:

This is a new position, to be located at our Lahore office, you work alone sometimes or in small teams and are responsible for establishing, diagnosing, repairing, maintaining, and upgrading hardware and computer equipment. Accomplishing these tasks requires you to remain in contact with colleagues either through telephone, e-mail, messaging, or face-to-face interaction. Keeping an inventory of various software and equipment as well as issuing these items to other workers also falls under the jurisdiction of desktop technicians. On the System Administration side you will master not only how to set up computer networks for our clients, but are also responsible for monitoring and updating networks, establishing new networks, providing network security, and educating non- network employees on proper computer usage and maintenance.

Requirements

Minimum Requirements

• 4 yrs. of prior hands on experience in a similar role
• Bachelor’s Degree in CS or related field
• Minimum Requirements:
• Knowledge and experience with Mac support
• Windows 7 and newer versions
• iPhone and Android support
• Desktop Support amp; customer services
• Executive and C-Level support
• Experience working with MDM such as Workspace One, MaaS360 or alike.
• Experience working with SSO/MFA such as Okta, OneLogin, or alike
• Confident in troubleshooting problems
• Windows Server 2008 or newer Versions
• Hosted Services such as Gmail and Exchange Online (M365)
• Symantec, ESET Antivirus and Carbon Black or similar ERP
• Printing services
• Knowledge of GPOs
• Veeam or VERITAS Backup Exec.
• Hosted VoIP services, Ring Central, 8x8, Vonage, etc
• Ability to produce clear and concise documentation

*Anyone willing to work at night shift (9:00 pm to 6:00 am - Pakistan Time)

Benefits

Excellent company benefits including health insurance, PTO, Annual bonus, Office Pick amp; Drop.