Duty Manager

Thāi

Job Description


Key tasks

Front Office Operation

• Conduct daily briefings and ensure that all pertinent information is well received by team members

• Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met

• Review, analyze and suggest improvement of work flow and standards at the Front Desk

• Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates

• Communicate with Front Office Manager on all matters regarding guest services & hotel operations

• Ensure documentation of all guest related issues using the logbook

• Sign media and supervise shift handover procedures

• Coordinate and communicate with other hotel departments as required regarding general administration and operations issues

• Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently

• Assist Guest Relations in greeting, rooming, and sending off guests

• Inspect front of house and back of house regularly for cleanliness and orderliness

• Ensure that front line staff complies with marketing techniques and maximizes sales

• Check billing instructions, monitor guest credit and act upon any discrepancies

• Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates

• Ensure procedures of On-Call Valet Desks and driveways are manned at all times and run efficiently

• Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies.

• Conduct Night Audit Process for hotel

Team Management

• Provide department orientation and training of the hotel service standards, procedures and programs

• Constantly monitor team members’ appearance, attitude and degree of professionalism

• Motivate and provides a work environment which brings out the best in team members


At Novotel, we grow faster


Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure
and a desire to stretch your limits: that’s the Novotel spirit.
An international brand with a network of 400 hotels in 60 countries, Novotel’s success
is due to the professionalism and enthusiasm of its 30 000 employees who
have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees:
"At Novotel, we grow faster". To transform this promise into reality, Novotel
has implemented a unique human resources policy declined around five main
professional career paths. Novotel accompanies each employee throughout their career.
Integration, geographic mobility, bridging provision, skills development… everyone
is given the opportunity to progress quickly and go further. Impossible is not Novotel.

Move Up
Watch the video
Apply to this vacancy


Similar Jobs

Project Assistant United Nations Pakistan  Pakistan

  ORGANIZATIONAL CONTEXT AND SCOPE: The United States Refugee Admissions Program (USRAP) operates world-wide with a target of providing resettlement opportunities to tens of...

View similar Jobs of Others
District Coordinator (Roster) United Nations Pakistan  Pakistan

Positions will be based at below locations (expected): KPK: D.I Khan, Waziristan (South & North), Lakkimarwat, Bannu and Tank Balochistan: Quetta and Pishine Sindh: Duty stations to be...

View similar Jobs of Others
Senior Project Assistant, Cultural Orientation United Nations Pakistan  Pakistan

ORGANIZATIONAL CONTEXT AND SCOPE: The United States Refugee Admissions Program (USRAP) operates world-wide with a target of providing resettlement opportunities to tens of thousands of refugees...

View similar Jobs of Others
National Consultancy Social and Behaviour Change Communication United Nations Pakistan  Pakistan

  UNICEF works in some of the worlds toughest places, to reach the worlds most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their...

View similar Jobs of Others
Senior Project Assistant Compliance United Nations Pakistan  Pakistan

  The United States Refugee Admissions Program (USRAP) operates world-wide with a target of providing resettlement opportunities to tens of thousands of refugees each year. IOM...

View similar Jobs of Others

More Jobs like this Job

Office Executive Shaigan pharmaceuticals (Pvt.) Ltd.  Rawalpindi

Requirements: Graduationminimum 3 Years of experience as personal Assistant, office executive or similar role.Calm character, able to...

Android Developer Public TV Media, Pakistan  Islamabad, Pakistan

Job Description we are looking for an Android App Developer / Android Software Developer / Android Application Developer /...

Electrician Texo Poly Industries  Lahore

Job Description Designing, testing, and updating electronic systems, components, & software. Equipment &...

Wordpress/Front-End Developer BOHRADEVELOPERS  Karachi

  We have an immediate need for a full-stack WordPress developer for our US Based Projects. The...

Expert Digital Payments – Business to Consumer Veon  Islamabad

Grade: L2 Last Date to Apply: 19th April 2020   As one of the top employers in the country,...

Head Of Department (Computer Science) SAHARA For Life Trust  Lahore

Job Description Professor, Associate Professor, Assistant Professor having more than 8 years experience in relvant field. ...