Operations Associate


Job Description

Position Title: Operations Associate

Department: Operations

Company: Foodpanda

Location: Nationwide, Pakistan.

Do you love food and convenience put together? Then you would definitely love Foodpanda!

You wanted something simpler, so we made it. A team of problem solvers, designers, thinkers and tinkers, working around the clock to make online food ordering easy, fast and fun.

Foodpanda is the leading, on-demand food delivery company in Pakistan, bringing thousands of your best loved restaurants online into your home or office - fast! We're all about bringing on the smartest folks as we continue to grow with an "all hands on deck" environment and hire those who can thrive in a start-up culture.

We're looking for a highly-driven and motivated Operations Associate - New Verticals, for our team in Pakistan. If you are looking for a place where you can gain hands-on exposure and have a direct impact, then this may be the place for you!

The ideal candidate will have a track record as a significant individual contributor – comfortable working independently, whilst working closely with the management team. This role will be based in Pakistan and will report to the Operations Manager.


  • Install, maintain and configure hardware and software systems according to company policies (field work).
  • Develop systems for the function.
  • Troubleshoot and repair network, hardware and software components.
  • Perform routine maintenance and inspection of network and server systems.
  • Perform hardware and software upgrades to achieve optimum performance level.
  • Perform root cause analysis of complex problems and provide corrective actions.
  • Manage help desk issues.
  • Perform system back-up and database archiving processes to ensure data recoverability.
  • Update software antivirus on regular basis.
  • Prevent Data breaches and audit all official email access at a set frequency.
  • Must be a Master's/Bachelor's or equivalent from a reputed university(MBA would be preferred)
  • Has an acute sense of responsibility and can take full ownership of the function.
  • You have at least 1+ years of experience in a similar role
  • You are process-oriented and data-driven
  • Experience with Microsoft Office, especially Excel, or Google equivalents
  • Your knowledge of the internet and e-commerce sector is solid
  • You are driven and ambitious.
  • You are very proactive and could lead independent projects.
  • Has the ability to perform root cause analysis and build process flows.
  • You're very detail oriented and pay attention to all the steps in the process.
A little About Us:
  • We are fast, like mind boggling fast! So if you're someone who loves ever changing goals and loves optimization, you're the right fit for us!
  • We love people who can develop things from scratch, own them and then work on improving them.
  • We love what we do, and we don't rest until we've achieved our targets. So if you're also someone who is driven until the dream is achieved, come join us!

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