Organizational Setting and Work Relationships:
The Protection Helpline Assistant will be a member of the UNHCR team and will respond to calls received through the helpline, as well as related email contacts, and provide accurate and timely responses. The incumbent will be supervised by a UNHCR staff member in the office of assignment (Islamabad, Peshawar). The helpline will be integrated with UNHCR's pre-existing public information lines.
The Helpline Assistant will provide direct advice and guidance where possible and may also refer callers to other sources of information (such as the public information campaign) or refer cases as necessary and appropriate for follow up by protection, assistance or other teams. The Helpline Assistant will provide periodic internal reports of the nature and number of contacts received, and the types of responses given. In addition, the incumbent will support wider communications functions and may be called upon to undertake other duties.
The incumbent will be required to be proficient in one or more of the main languages spoken by Afghan refugees in Pakistan (for instance, Pashto, Dari or Hazaragi).
Duties and Responsibilities:
Minimum Qualifications:
Education & Professional Work Experience:
Years of Experience / Degree Level
Desirable:
Experience in working with UNHCR Registration procedures.
Language Requirements:
Essential - very good knowledge of English and local languages (spoken and written) Pashto, Balochi and Urdu. Knowledge of Dari or any locally used language by the refugees will be an asset.
Functional Skills
IT-Computer Literacy. Ability to work with databases. Ability to operate phone systems. Experience in public relations, communications, or other similar public-facing employment is desirable.
Competency Requirements:
Core Competencies:
Accountability
Communication
Organizational Awareness
Teamwork & Collaboration
Commitment to Continuous Learning
Client & Result Orientation
Cross-Functional Competencies:
Analytical Thinking
Technological Awareness
Planning and Organizing
ORGANIZATIONAL CONTEXT AND SCOPE: The United States Refugee Admissions Program (USRAP) operates world-wide with a target of providing resettlement opportunities to tens of...
Positions will be based at below locations (expected): KPK: D.I Khan, Waziristan (South & North), Lakkimarwat, Bannu and Tank Balochistan: Quetta and Pishine Sindh: Duty stations to be...
ORGANIZATIONAL CONTEXT AND SCOPE: The United States Refugee Admissions Program (USRAP) operates world-wide with a target of providing resettlement opportunities to tens of thousands of refugees...
UNICEF works in some of the worlds toughest places, to reach the worlds most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their...
...
The United States Refugee Admissions Program (USRAP) operates world-wide with a target of providing resettlement opportunities to tens of thousands of refugees each year. IOM...
...
1. Purpose of the Consultancy The purpose of this consultancy is to support the process of institutionalization of MPDSR and implement...
Company Description Established in 2016, SEPTEM SYSTEMS is a technology, consultancy and services firm with a focal point of...
We are looking for a Agribusiness Value Chain/SME Development Specialist Balochistan for The International Trade Centre (ITC). About...
Organizational Location and Job Purpose: The SRH Coordinator-Humanitarian is responsible for the overall coordination support and...
Must have experience in food industry Application Deadline: 10/04/2021 Job Type: Full-time Salary: Up to Rs45,000.00 per...
Job DescriptionTITLE:State Society Dialogue ExpertDUTY STATION: Peshawar (with travel to Merged Areas)TYPE OF CONTRACT: ConsultancyNO OF...
We are looking for an experienced developer (8+ years’ experience) responsible for the design, development and...