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We are looking for an energetic & technical individual for our international Call Center who ensures that call center employees handle their calls in accordance with the required rules and scripting parameters.

Responsibilities

• Assist QA Manager in the entire planning of resource utilization, tuning up the KPIs of QA/Training to meet client requirements.
• Work closely with the QA Manager to anticipate training needs assessments, client requirements, and commencement of the plans without a fail.

• Provide reports on call center performance for the operations team.

• Provide employees with training and coaching to help them improve their skills.
• Track the performance of employees to identify trends and make sure they meet sales and performance goals.
• Make sure call center employees provide complete and accurate information to callers.
• Resolve call scoring disputes, questions, and inquiries. Escalate situations as necessary.
• Assist with the preparation and execution of weekly call reviews and calibration sessions with Operations staff.

Job Type: Contract

Salary: Rs30,000.00 to Rs40,000.00 /month