Quality Executive Required

Lahore Rs 30,000 - Rs 40,000 a month

Job Description

We are looking for an energetic & technical individual for our international Call Center who ensures that call center employees handle their calls in accordance with the required rules and scripting parameters.

Responsibilities

  • Assist QA Manager in the entire planning of resource utilization, tuning up the KPIs of QA/Training to meet client requirements.
  • Work closely with the QA Manager to anticipate training needs assessments, client requirements, and commencement of the plans without a fail.
  • Provide reports on call center performance for the operations team.
  • Provide employees with training and coaching to help them improve their skills.
  • Track the performance of employees to identify trends and make sure they meet sales and performance goals.
  • Make sure call center employees provide complete and accurate information to callers.
  • Resolve call scoring disputes, questions, and inquiries. Escalate situations as necessary.
  • Assist with the preparation and execution of weekly call reviews and calibration sessions with Operations staff.

Job Type: Contract

Salary: Rs30,000.00 to Rs40,000.00 /month


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