Gathering and Analyzing data in support of business cases, proposed projects and business requirements
To analyze performance and business related functions and provide insights findings to improve them
To ensure that the business is performing as per the requirements put forth by the client
Provide business intelligence/reporting that assists the team in generating optimal performance
Provide insight into the correlation between evaluation criteria and quality results to recommend changes necessary for continued agents development
Job Specification:
Good Analytical and Strategical Skills
Excellent Communication Skills
Experienced candidates will be given preference
MS Office including Excel Specially “Power BI”
Qualification:
Bachelors/ Master’s Degree is preferred
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