Senior Manager-CSR

Karachi

Job Description

 

JOB DESCRIPTION:

  • Developa strategy the team will use to reach its goal
  • Provideany training that team members need
  • Communicateclear instructions to team members
  • Listen to team members' feedback
  • Monitor team members' participation to ensure the training they are being provided is being put into use, and also to see if any additional training is needed
  • Manage the flow of day-to-day operations
  • Undertake training to improve employees’ performance
  • Monitor work to identify issues and track progress
  • Serve as a bridge between the call center management and agents
  • Take agents’ views and feedback on board, with an aim to improve their work place experience
  • Make sure agents keep company values, best practices and more in mind
  • Liaise and communicate with the quality assurance department, clients management and HR

Job Specification:

 

  • Minimum 5 years international inbound call center experience (2-3 years in managerial roles).
  • Leadership skills.
  • Exceptional English communication skills.

 


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