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• Communicate directly with clients to provide desired information and status on technical inquiries.
• Frequently coordinate and follow-up with clients and other stakeholders to ensure that tickets are closed on time.
• Primarily responsible for efficient and effective analysis and resolution of product related queries.
• Generating and providing data or reports to clients and other stakeholders
• Reviewing front end, databases, application interfaces and logs to troubleshoot and fix problems
• Log, identify, analyze, and resolve issues related to software products.
• Continuously learn and update product knowledge.
• Maintain knowledge base and FAQs about products and problems for prompt and effective services and problem resolution.
• Identify common issues and provide feedback for improvement to relevant stakeholders.
• Provide technical facilitation to Client Support in promptly addressing Client inquiries and problems.
• Use ticketing system and other software to maintain data related issues and respective resolutions.
• Work in day and nights shift to ensure 24/7 operations.

We are looking for:

• BCS, MCS, BSIT, MSIT, BBIT
• 1-3 Years experience
• Fluency in Spanish is preferred

Skills:

• Strong listening and learning abilities.
• Problem solving skills
• Strong verbal and written communication skills.
• Excellent interpersonal and team skills.
• Good database concepts and SQL skills.
• Ability to analyze, troubleshoot and solve problems.
• Good customer experience sense.
• Motivation and ambition to excel.
• Self-driven, time conscious and fast worker.
• Ready to work in a 24/7, fast-paced environment.

Job Location:

• Lahore