0 - 2 Years
Summary of key functions:
Critical to Client
— Ensure promotional and marketing materials activities are properly communicated and executed by agents.
— Ensure follow up calls on complaints through teams.
People Management/Critical to Operations
— Recognizes the results of all subordinates
— Keen monitoring of team members performance.
— Provision of technical, objective and goal oriented support to the team member
— Actively participates and promotes incentive programs
— Producing more and more lead requests by coaching team members on various methodologies.
— Implementing strategies devised by manager contact center to strive for perfect up selling and cross selling techniques
— Conducting market surveys and researches as per guidelines given by the manager contact centre
— Should be responsible to comply the standards within the company e.g. ISMS, HIPPA etc
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