Team Lead Operations

Karāchi

Job Description

Job Detail
Career Level
Officer
Experience
0 - 2 Years
Gender
Both
Qualifications
Bachelors
Job Description

Summary of key functions:

  • Critical to Client
  • People Management/Critical to Operation
  • Coaching
  • Report Management

Critical to Client

— Ensure promotional and marketing materials activities are properly communicated and executed by agents.

— Ensure follow up calls on complaints through teams.

People Management/Critical to Operations

— Recognizes the results of all subordinates

— Keen monitoring of team members performance.

— Provision of technical, objective and goal oriented support to the team member

Coaching

— Actively participates and promotes incentive programs

— Producing more and more lead requests by coaching team members on various methodologies.

Report Management

— Implementing strategies devised by manager contact center to strive for perfect up selling and cross selling techniques

— Conducting market surveys and researches as per guidelines given by the manager contact centre

Other

— Should be responsible to comply the standards within the company e.g. ISMS, HIPPA etc


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