Community Management Executive

Karachi

Job Description

Community Management Executive - App Reviews



at Careem

(View all jobs)
Karachi, Pakistan

About Careem

Careem is the leading technology platform for the greater Middle East. A pioneer of the region’s ride-hailing economy, Careem is expanding services across its platform to include payments, delivery and mass transportation. Careem’s mission is to simplify and improve the lives of people and build a lasting institution that inspires. Established in July 2012, Careem operates in more than 120 cities across 15 countries and has created more than one million job opportunities in the region.

About the role

Ratings and reviews influence how our app ranks in search results and can affect whether someone downloads the app, affect user acquisition and overall brand image. The Community Management Executive - App Reviews will be responsible for enhancing the user experience on the App Store and Google play and work towards enhancing the app rating and reviews

Key responsibilities include:
  • A-Z customer relations: responsible for all customer support answering all inquiries with a target response time on App Store and Google Play.
  • Actively Engage with Negative and Positive reviews on Google Play and App reviews.
  • Impact the customer experience bottom line by problem-solving and win back customers.
  • Judging on individual cases and escalating concerns and challenges to the concerned departments.
  • Develop reports on all App Store and Google play functions and analyze the performance to help increase the rating of the app.
Requirements:

The successful candidate should have:
  • Writing skills, excellent use of language matched with proper customer relation
  • Languages: we are looking for individuals that can speak, read and write Arabic & English professionally
  • Excellent communication, analytical and problem-solving skills
  • Customer Care or Community Management Background
  • Google Play and App Store general experience and knowledge
  • Overall great time management skills, ability to multitask, intelligent, handles pressure.


Similar Jobs

Business Development Executive PakWheels  Lahore  

We are changing automotive industry in Pakistan, we are changing how millions of Pakistan's buy and sell cars and bikes, how they make their decision, how they do their research, etc.Join us...

View similar Jobs of Business Management and Administration
Shop manager Freshly Grocery Store  Lahore

We are looking male or female for a professional and customer service-oriented Store Manager to oversee daily operations at our store. As the Store Manager, you will supervise the operational and...

View similar Jobs of Business Management and Administration
RSM suha food traders  Karachi

Main Accountabilities Develop and execute business plans through aligned business strategy focusing on strategic categories to deliver volume & value growth. Ensure...

View similar Jobs of Business Management and Administration
Business Development Manager Rezaid  Lahore

Rezaid is looking for a Business Development Manager to join our Lahore office, identifying new sales opportunities and lead our team If you are motivated and results-driven and enjoy working...

View similar Jobs of Business Management and Administration
Business Development Executive Fine Solutions  Karachi

We are looking for an Experienced, Dedicated and Passionate candidates for our Business Development Department - Must have 1 to 2 years experience in online bidding platforms like Upwork,...

View similar Jobs of Business Management and Administration
Assistant Business Manager - e-Commerce Team Zeta (Hiring Agency)  Karachi

We are looking for an “Assistant Business Manager - e-Commerce" for a leading Industrial Group. The candidate must possess 4+ years of experience in operations of a Fashion Retail...

View similar Jobs of Business Management and Administration

More Jobs like this Job

Data Entry Operator Quality Mart  Lahore

Experienced Candidates Encourage to appy. We are looking for a Data Entry Operator to update and maintain information on our company...

Customer Relationship Officer ABACUS CONSULTING  Islamabad

Follow client instruction regarding quality, which includes maintaining AHT,ABU. Follow company policies, procedures, norms and...

Cleaner UN  Islamabad

  ...

Associate Supply Chain Manager Procter & Gamble  Karachi

Did you know that at P&G we consider the Supply Network Operations (SNO) as the engine that accelerates value creation? Getting...

Driver UN  Islamabad

  ...

Video Editing & Graphics Designing Intership Revtech  Lahore

Hi, We're offering 3 Months Internship of Video Editing and Graphics Designing. Internship leading to job. If you have good...

Senior Software Engineer Bayt.com  Lahore

Job details   ABOUT THE ROLE If you like writing scalable software that impacts large audiences in...

Academic Writer ( Medical writers Only ) Engage24x7  Karachi

As a result of our continued success, we are in need of additional freelance researchers to join our team of over 100 regular researchers...