Receptionist/Administrative Assistant


Job Description


The International Water Management Institute (IWMI) is a non-profit, research-for-development organization that works with governments, civil society and the private sector to solve water problems in developing countries and scale up solutions. Through partnership, IWMI combines research on the sustainable use of water and land resources, knowledge services and products with capacity strengthening, dialogue and policy analysis to support implementation of water management solutions for agriculture, ecosystems, climate change and inclusive economic growth. IWMI is headquartered in Colombo, Sri Lanka, with regional offices across Asia and Africa. IWMI is a CGIAR Research Center and leads the CGIAR Research Program on Water, Land and Ecosystems (WLE).


We are looking for a dynamic individual with good telephone etiquette, excellent communication skills and service delivery approach to provide quality reception services and administrative and operational support to the IWMI office in Lahore, Pakistan.


  • Handle the reception, receive visitors and arrange on time meetings of visitors with the relevant staff.
  • Deal effectively and politely with the general public in person and on telephone effectively handle .telephone exchange; receive and initiate calls; receive and deliver message to staff; send, receive and distribute daily mail.
  • Provide general administrative support in; handling stationary store; photocopying, printing and scanning tasks; calling IWMI-Service Providers when required; handling courier services; marking of telephone/mobile bills and charging it to respective account codes; mailing cheques; updating attendance records of field office staff in Lahore office; manage office machines such as printers, photocopiers, scanner, shredder, fax and telephone exchange; initiate calls to service providers for trouble shooting and inform Office Manager.
  • Assist in the effective day-to-day management of IWMI’s library/knowledge sharing resources;
  • Assist in the formatting of scientific papers for publication including graphic items; and
  • Assist in any other duties and responsibilities assigned by the supervisor.




  • BA/BSc or equivalent, and have a minimum of 2 years’ relevant experience.
  • An excellent command of English, both written and spoken.
  • Good knowledge of library and internet resources and tools.
  • Excellent service delivery approach.
  • Strong personal organization skills and the ability to prioritize and multi-task.
  • Excellent interpersonal skills and teamwork.
  • Very good communication skills.


  • Good working knowledge of MS Office.
  • Familiar with Windows Operating System Environment.
  • Good command over internet browsers.
  • Organize meetings with external stakeholders.


This is a nationally recruited position based at IWMI Lahore office in Pakistan. The duration of the contract will be for a two-year period with the possibility of extension based on performance, availability of funds and institute requirements. We offer a competitive salary and benefits package, which includes a transport allowance, medical insurance for self and eligible dependents, as well as life, AD&D and long-term disability insurance.

Your application must include a copy of your curriculum vitae, cover letter which addresses IWMI's requirements stated above, and contact information of three professional referees, who will be contacted if you are short-listed for the position, and must be attached as one file.

IWMI is an equal opportunity employer and emphasizes the importance of diversity and inclusiveness in identifying candidates for this position and its staff more generally.

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